Caroline Tiritan

Captain
DISC Type : DS

Gerente de Operações at isaac

Osasco, São Paulo, Brazil

Overview

Caroline Tiritan is an Operations Manager with over 15 years of experience in fintech, education, and digital platforms. She specializes in scaling B2B operations and structuring complex customer journeys from onboarding to retention. She holds an MBA and has a track record of increasing conversion rates and reducing operational costs.

Colleagues describe her as a resilient, results-driven, and empathetic leader with excellent communication skills. She is recognized for building strong relationships, empowering her team by providing autonomy, and fostering a collaborative environment to exceed goals. She is passionate about translating customer friction into process improvements.

She received an award for leading an innovative project called "Comment Hunter. "

Personality Overview

Consummate Professional

Output-Driven

Dynamic But Sincere

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Scaling Operations
Her career is focused on scaling B2B operations, improving efficiency, and managing complex customer journeys in high-growth environments like fintech and ed-tech.
Customer Onboarding
She has extensive experience structuring and automating end-to-end onboarding processes at companies like iFood and Swile to reduce friction and improve time-to-value.
Fintech & EdTech
Her recent roles at isaac (Arco Educação) and iFood demonstrate deep expertise and focus within the financial technology and education technology sectors.

Media Appearances

Caroline has no verified media appearances

Work History

10-2025
Gerente de Operações at isaac
12-2024 - 10-2025
Gerente de Operações – Onboarding | Crédito SCD | Cadastro & Legal Ops at iFood
10-2023 - 12-2024
Gerente de Customer Success Onboarding | SWILE at Swile Brasil
4-2023 - 10-2023
Gerente de Customer Success - Engajamento e Estratégia at Yandeh
10-2022 - 3-2023
Coordenadora Sênior de CS Ops – Operações e Negócios | iFood Benefícios at iFood

Education

1-2023 - 9-2023
Master of Business Administration - MBA from Pontifícia Universidade Católica do Rio Grande do Sul
2015 - 2017
Bachelor of Technology - BTech from Anhanguera Educacional

More Information

Social Presence :

Prographics :

Exp : 4 Location : Osasco, São Paulo, Brazil Job Level : N/A Designation : Gerente de Operações at isaac
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Insights For Selling To Caroline

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Caroline is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Caroline

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Caroline move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Caroline take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Caroline

Personality Compatibility


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