Carolyn Campbell

Enthusiast
DISC Type : i

Director Client Management at Strada

Phoenix, Arizona, United States

Overview

Carolyn Campbell is a creative and strategic leader serving as the Director of Client Management at Strad. She specializes in leading cross-functional teams to manage large client portfolios, previously overseeing 200+ Workday AMS clients at Alight Solutions and driving significant revenue growth. She holds a PM Certification.

Her company, formerly Alights Payroll and Professional Services practice, recently became Strada through an acquisition by H. I. G. Capital.

Personality Overview

Non-Confrontational

Story Driven

Consensus Focused

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Client Retention
Was responsible for a team that achieved an annual client retention rate in the mid-90's across a portfolio representing over $60M in revenue.
Team Leadership
Focuses on motivating, developing, and leading cross-functional teams and people managers to achieve specific business objectives.
HCM & Payroll Solutions
Announced that her new company, Strada, is dedicated to offering world-class payroll and human capital management solutions.

Media Appearances

Carolyn has no verified media appearances

Work History

7-2024
Director Client Management at Strada
1-2023 - 7-2024
Director Client Management at Alight Solutions
10-2020 - 12-2022
Senior Portfolio Manager at Alight Solutions
6-2018 - 10-2020
Senior Enablement Manager at Alight Solutions
2-2016 - 3-2018
Business Solutions Executive at MGM Resorts International

Education

Bachelor's degree from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 23 Location : Phoenix, Arizona, United States Job Level : Mid-senior Designation : Director Client Management at Strada
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Insights For Selling To Carolyn

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Avoid overloading them with too much information
  • Don’t be excessively objective, be like a storyteller with them
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carolyn is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Carolyn

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Carolyn move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Carolyn take some risk or not?

  • They can take some low-probability risks if needed.

You And Carolyn

Personality Compatibility


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