Carsten Schwarz is the VP and Head of Customer Support Experience at SAP, where he leverages his expertise in organizational design and business process transformation. He has a background in finance and holds a Diplom-Ingenieur from RPTU Kaiserslautern-Landau, with a track record of leading global functions and driving operational excellence.
He spearheaded the initialization of SAPs newly centralized global analytics function, where he was responsible for establishing its entire operating model and strategy.
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