Casey H. in

Casey H.

Login to view DISC.
Director of Customer Experience - Operations at NEOGOV
📍 Greater Orlando, United States

Casey H. is the Director of Customer Experience - Operations at NEOGOV, where he leads strategy for a $235M GovTech SaaS portfolio. He specializes in enhancing customer journeys and operational efficiency through AI enablement, employee enablement, and tooling governance. He is a certified HDI Support Center Director.

A colleague described him as the "air traffic controller" of their team due to his relentless passion for solving customer problems.

Read the full overview →
Experience
11 Years
Current Role
Director of Customer Experience - Operations
Job Level
Mid-senior
Location
Greater Orlando, United States
Personality Overview

How Casey shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Casey cares about

AI in CX
Leads strategy and execution for AI enablement, using AI-assisted workflows to reduce customer handling and resolution times by 15-20% while maintaining high satisfaction.
GovTech Operations
Focuses on building scalable operating models for the public sector, supporting over 8, 000 customers within a large GovTech SaaS portfolio.
+4 more topics Login to view topics
Career

Work history

2-2024
Director of Customer Experience - Operations
NEOGOV
1-2021 - 2-2024
Director of Customer Service
NEOGOV
6-2020 - 1-2021
Director Of Customer Service
PowerDMS by NEOGOV
5-2017 - 6-2020
Service Desk Manager
PowerDMS by NEOGOV
8-2015 - 5-2017
Customer Success Coordinator
PowerDMS by NEOGOV
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2008
High School Diploma
Hernando High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other NEOGOV Employees

Explore more public profiles from related professionals.

Kate Rogers
Kate Rogers
Director of Strategic Marketing Initiatives
NEOGOV
 Kristin Baskett
Kristin Baskett
Director of Product Marketing
NEOGOV
 Alexandrea Anderson
Alexandrea Anderson
Growth Marketing Manager, Corporate Marketing
NEOGOV

More profiles

Discover additional public profiles from our index.

Kevin Higgs
Kevin Higgs
Director Customer Support
NEOGOV
 Amy Prins
Amy Prins
Director of Customer Renewals
NEOGOV
W(
William (Bill) Hughes
Vice President Client Services
High Line Corp., a NEOGOV company
 Scott Letourneau
Scott Letourneau
President, Owner
HRCloud
Unlock the full playbookSee exactly how to sell to Casey. Free, 10 seconds.