Kevin Higgs

Inquirer
DISC Type : dc

Director Customer Support at NEOGOV

Greater Toronto Area, Canada

Overview

Kevin is a Director of Customer Support at NEOGOV with 20 years of experience solving complex customer and business challenges. He blends analytical thinking and psychology with people-focused leadership, drawing on his background in Human Resources from Seneca Polytechnic.

His leadership philosophy is centered on ensuring employees feel heard, valued, and empowered, and that customers feel understood. He is passionate about developing teams and fostering cross-departmental collaboration to drive business forward.

Kevin believes that customer support is the backbone of an organization, where true product insights emerge and loyalty is built.

Personality Overview

Upfront

Hard To Convince

ROI Conscious

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Empathetic Leadership
Believes his success is tied directly to his employees' success and is passionate about creating an environment where teams feel heard, valued, and empowered.
Customer Feedback Strategy
Focuses on turning customer feedback into actionable strategies that address the entire picture and move the business forward.
Integrated HR Solutions
Has spent his career delivering integrated HR and payroll technology, showing a deep expertise in highly customizable, full-suite SaaS solutions.

Media Appearances

Kevin Higgs - Director, Customer Support at NEOGOV - ZoomInfo. Featured in ZoomInfo

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Work History

7-2022
Director Customer Support at NEOGOV
1-2017 - 7-2022
Manager, Application Support Services at High Line Software Inc. (Exited) a NEOGOV Company
8-2015 - 1-2017
Customer Support Supervisor at High Line Software Inc. (Exited) a NEOGOV Company
7-2008 - 8-2015
Senior Consultant and Implementation Specialist at High Line Software Inc. (Exited) a NEOGOV Company

Education

2004 - 2005
Human Resources from Seneca Polytechnic
1998 - 2003
Education details unavailable from Wilfrid Laurier University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Greater Toronto Area, Canada Job Level : Mid-senior Designation : Director Customer Support at NEOGOV
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Tell them that you are there to help them create visible impact within their organization
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Kevin

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • Their decision making speed is somewhere in the middle.
  • Can Kevin take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Kevin

Personality Compatibility


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