Catherine is a seasoned Customer Experience Manager at SES Water, leveraging a career built at major brands like Ann Summers, Debenhams, and EE. She has a consistent track record of managing and enhancing customer-facing operations and propositions. She holds an honors degree in Business Studies from Kingston University.
Her career demonstrates a deep focus on understanding and improving the customer journey across diverse industries, from retail and telecommunications to the utilities sector. This cross-sector experience gives her a unique perspective on customer service and satisfaction.
She transitioned her extensive customer experience expertise from high-profile retail and telecom companies to the water utility sector.
Catherine Searle
Customer Experience Manager at SES Water
Epsom, England, United Kingdom
Overview
Topics They Care About
Customer Experience
Her entire career, from Orange and EE to Ann Summers and SES Water, has been dedicated to managing and improving the customer experience.
Retail Operations
Has significant experience leading customer experience and delivery within major retail environments like Debenhams and Ann Summers.
Utility Sector CX
Her current role at SES Water places her at the forefront of customer experience challenges and innovations within the utilities industry.
Media Appearances
Catherine has no verified media appearances
Work History
Customer Experience Manager at SES Water
6-2016 - 10-2020
Senior Customer Experience Manager at Ann Summers
2-2015 - 6-2016
Customer Experience and Delivery Manager at Debenhams
9-2009 - 2-2015
Customer Experience / Home Propositions Manager HBU at EE
10-2007 - 9-2009
Marketing Graduate Scheme at Orange
Education
9-2002 - 7-2006
Business studies hons from Kingston University
More Information
Social Presence :
Prographics :
Exp : 13
Location : Epsom, England, United Kingdom
Job Level : Middle
Designation : Customer Experience Manager at SES Water
