Catherine Searle

Catherine is a seasoned Customer Experience Manager at SES Water, leveraging a career built at major brands like Ann Summers, Debenhams, and EE. She has a consistent track record of managing and enhancing customer-facing operations and propositions. She holds an honors degree in Business Studies from Kingston University.

Her career demonstrates a deep focus on understanding and improving the customer journey across diverse industries, from retail and telecommunications to the utilities sector. This cross-sector experience gives her a unique perspective on customer service and satisfaction.

She transitioned her extensive customer experience expertise from high-profile retail and telecom companies to the water utility sector.