Catherine Waller - CXAC in

Catherine Waller - CXAC

Pioneer · DISC type DSI
Customer Success Manager | Actively Seeking New Opportunities at Open to Opportunities (Hybrid or Remote)
📍 Droitwich Spa, England, United Kingdom

Catherine is an accredited Customer Success and Experience Manager specializing in the SaaS/CCaaS and contact center industries. She focuses on driving product adoption, retention, and sustainable growth. People who have worked with her describe her as professional, knowledgeable, dedicated, and reliable.

Outside of her professional roles, Catherine has a keen interest in personal development, having pursued qualifications in Health & Wellbeing during a career break. She also dedicates time to volunteering and actively supports her professional community by sharing opportunities for fellow job seekers.

During a focused career break, she earned accreditations in both Customer Experience and Health & Wellbeing.

Read the full overview →
Experience
10 Years
Current Role
Customer Success Manager | Actively Seeking New Opportunities
Job Level
Middle
Location
Droitwich Spa, England, United Kingdom
Personality Overview

How Catherine shows up

Dynamic But Sincere
Friendly But Fast
Driven But Considerate

If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Priorities

Topics Catherine cares about

Customer Success
Her entire career is focused on customer success, retention, and driving value, particularly within the SaaS and CCaaS industries.
Contact Centre Tech
She has extensive experience leveraging and optimising contact centre technologies like WFM, QM, CCaaS, and SaaS platforms to improve performance.
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Career

Work history

1-2025
Customer Success Manager | Actively Seeking New Opportunities
Open to Opportunities (Hybrid or Remote)
12-2023 - 12-2024
Professional development
Career Break
11-2019 - 11-2023
Customer Success Manager
Upland Software (Rant & Rave)
2-2018 - 9-2019
Professional development
Career Break
6-2015 - 2-2018
Client Success Manager / Programme Manager
Open GI
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1-2024 - 12-2024
Professional Diploma In CX
The CX Academy
10-2023 - 1-2024
CXAC - Professional Certificate In Customer Experience
The CX Academy
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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