Catherine Waller - CXAC

Pioneer
DISC Type : DSI

Customer Success Manager | Actively Seeking New Opportunities at Open to Opportunities (Hybrid or Remote)

Droitwich Spa, England, United Kingdom

Overview

Catherine is an accredited Customer Success and Experience Manager specializing in the SaaS/CCaaS and contact center industries. She focuses on driving product adoption, retention, and sustainable growth. People who have worked with her describe her as professional, knowledgeable, dedicated, and reliable.

Outside of her professional roles, Catherine has a keen interest in personal development, having pursued qualifications in Health & Wellbeing during a career break. She also dedicates time to volunteering and actively supports her professional community by sharing opportunities for fellow job seekers.

During a focused career break, she earned accreditations in both Customer Experience and Health & Wellbeing.

Personality Overview

Dynamic But Sincere

Friendly But Fast

Driven But Considerate

If they are convinced, they can become very strong champions for your product  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer Success
Her entire career is focused on customer success, retention, and driving value, particularly within the SaaS and CCaaS industries.
Contact Centre Tech
She has extensive experience leveraging and optimising contact centre technologies like WFM, QM, CCaaS, and SaaS platforms to improve performance.
Professional Development
She has taken focused career breaks to gain new accredited qualifications in Customer Experience and Health & Wellbeing.

Media Appearances

Catherine has no verified media appearances

Work History

1-2025
Customer Success Manager | Actively Seeking New Opportunities at Open to Opportunities (Hybrid or Remote)
12-2023 - 12-2024
Professional development at Career Break
11-2019 - 11-2023
Customer Success Manager at Upland Software (Rant & Rave)
2-2018 - 9-2019
Professional development at Career Break
6-2015 - 2-2018
Client Success Manager / Programme Manager at Open GI

Education

1-2024 - 12-2024
Professional Diploma In CX from The CX Academy
10-2023 - 1-2024
CXAC - Professional Certificate In Customer Experience from The CX Academy

More Information

Social Presence :

Prographics :

Exp : 10 Location : Droitwich Spa, England, United Kingdom Job Level : Middle Designation : Customer Success Manager | Actively Seeking New Opportunities at Open to Opportunities (Hybrid or Remote)
URL has been copied!

Insights For Selling To Catherine

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Ask them for a lunch or coffee once some rapport has been established
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Catherine is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Catherine

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Catherine move?

  • They are generally fast movers and can take quick decisions
  • Can Catherine take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Catherine

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.