Catherine Waller - CXAC in

Catherine Waller - CXAC

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Customer Success Manager | Actively Seeking New Opportunities at Open to Opportunities (Hybrid or Remote)
📍 Droitwich Spa, England, United Kingdom

Catherine is an accredited Customer Success and Experience Manager specializing in the SaaS/CCaaS and contact center industries. She focuses on driving product adoption, retention, and sustainable growth. People who have worked with her describe her as professional, knowledgeable, dedicated, and reliable.

Outside of her professional roles, Catherine has a keen interest in personal development, having pursued qualifications in Health & Wellbeing during a career break. She also dedicates time to volunteering and actively supports her professional community by sharing opportunities for fellow job seekers.

During a focused career break, she earned accreditations in both Customer Experience and Health & Wellbeing.

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Experience
10 Years
Current Role
Customer Success Manager | Actively Seeking New Opportunities
Job Level
Middle
Location
Droitwich Spa, England, United Kingdom
Personality Overview

How Catherine shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Catherine cares about

Customer Success
Her entire career is focused on customer success, retention, and driving value, particularly within the SaaS and CCaaS industries.
Contact Centre Tech
She has extensive experience leveraging and optimising contact centre technologies like WFM, QM, CCaaS, and SaaS platforms to improve performance.
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Career

Work history

1-2025
Customer Success Manager | Actively Seeking New Opportunities
Open to Opportunities (Hybrid or Remote)
12-2023 - 12-2024
Professional development
Career Break
11-2019 - 11-2023
Customer Success Manager
Upland Software (Rant & Rave)
2-2018 - 9-2019
Professional development
Career Break
6-2015 - 2-2018
Client Success Manager / Programme Manager
Open GI
In the press

Media appearances

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Education
1-2024 - 12-2024
Professional Diploma In CX
The CX Academy
10-2023 - 1-2024
CXAC - Professional Certificate In Customer Experience
The CX Academy
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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