Cecília R. Sant'Anna in

Cecília R. Sant'Anna

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Latam Customer Experience Manager at GE HealthCare
📍 São Paulo, São Paulo, Brazil

Cecília R. SantAnna is the Latam Customer Experience Manager at GE HealthCare, leveraging an MBA from the University of São Paulo. She is a healthcare leader passionate about data-driven solutions, with a deep understanding of the customer journey from pre-sales to service, spanning roles in CRM, business development, and commercial excellence.

Her international experience includes studying at the Université de Rennes I, which provided an opportunity to learn French. A recent post highlights her appreciation for art, reflecting on how a visit to a museum reminded her of the beautiful impact of her work in healthcare.

Unique fact: Cecília is a two-time recipient of the GE CEO Awards for "Best Growth Project - Latin America" and "Latam Data Quality Improvement."

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Experience
15 Years
Current Role
Latam Customer Experience Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Cecília cares about

Latam Customer Experience
Leads a regional team focused on high-impact customer relationships and executive escalations across Latin America for GE HealthCare.
Data-Driven Strategy
Her Master's degree focused on quantitative analysis for business strategy, and she won a CEO Award for data quality improvement.
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Career

Work history

1-2022
Latam Customer Experience Manager
GE HealthCare
9-2021
Customer Experience Manager
GE HealthCare
8-2020 - 12-2021
Digital Solutions Program Manager
GE HealthCare
8-2019 - 7-2020
Global Program / Project Manager
GE HealthCare
4-2015 - 7-2019
Service Business Excellence Leader
GE HealthCare
In the press

Media appearances

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Education
Master of Business Administration - MBA
USP - Universidade de São Paulo
MBA
FGV - Fundação Getulio Vargas
DUT
Université de Rennes I
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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