Cesar Arteaga

Collaborator
DISC Type : is

Senior Manager Contact Strategy & Predictive Dialer at ScotiaGBS Colombia del grupo Scotiabank

Mexico City, Mexico

Overview

Cesar Arteaga is a results-oriented leader with over 19 years of experience managing regional projects and information systems for Scotiabank. He specializes in digital contact channels and collections strategy across Latin America and the Caribbean. He holds a Licenciado degree from Universidad Nacional Autónoma de México.

He is an expert in implementing and leading digital channel initiatives, including WhatsApp Bots, Self-Service Portals, and predictive dialer systems using technologies like FICO, Alvaria, and Aldeamo.

Personality Overview

Consensus Builder

Appreciative

Example Driven

Win-win scenarios can appeal strongly to them.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to go for proven solutions.

Topics They Care About

Digital Contact Strategy
Manages and implements multi-channel contact strategies using SMS, WhatsApp Bots, and self-service portals to improve collections processes across Latin America.
Predictive Dialer Technology
Acts as a Subject Matter Expert in predictive dialers, leading global system implementations, upgrades, and maintenance for the Caribbean and Latin American regions.
Cross-Border Leadership
Has extensive experience leading multidisciplinary and cross-border teams to ensure exceptional results on regional projects for Scotiabank.

Media Appearances

Cesar has no verified media appearances

Work History

2-2019
Senior Manager Contact Strategy & Predictive Dialer at ScotiaGBS Colombia del grupo Scotiabank
5-2014 - 2-2019
Subdirector Contact Strategy and Predictive Dialer Latam & Caribbean at Scotiabank
10-2011 - 5-2014
MIS Manager Central & Latin America at Scotiabank
7-2010 - 4-2012
Operations and MIS Manager at Scotiabank Mexico at Scotiabank

Education

2001 - 2005
Licenciado from Universidad Nacional Autónoma de México

More Information

Social Presence :

Prographics :

Exp : 15 Location : Mexico City, Mexico Job Level : Middle Designation : Senior Manager Contact Strategy & Predictive Dialer at ScotiaGBS Colombia del grupo Scotiabank
URL has been copied!

Insights For Selling To Cesar

During A Call Or A Meeting

DO's

  • Take time to make them feel comfortable before getting to the main pitch
  • If possible, involve their colleagues in the sales process
  • When asking them questions, sound relatable and informal

DONT's

  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t get into excessive details unless prompted
  • Don’t push them to make decisions very fast, let them take their time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cesar is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Cesar

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Cesar move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Cesar take some risk or not?

  • They are unlikely to take many risks.

You And Cesar

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.