Cesar Arteaga in

Cesar Arteaga

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Senior Manager Contact Strategy & Predictive Dialer at ScotiaGBS Colombia del grupo Scotiabank
📍 Mexico City, Mexico

Cesar Arteaga is a results-oriented leader with over 19 years of experience managing regional projects and information systems for Scotiabank. He specializes in digital contact channels and collections strategy across Latin America and the Caribbean. He holds a Licenciado degree from Universidad Nacional Autónoma de México.

He is an expert in implementing and leading digital channel initiatives, including WhatsApp Bots, Self-Service Portals, and predictive dialer systems using technologies like FICO, Alvaria, and Aldeamo.

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Experience
15 Years
Current Role
Senior Manager Contact Strategy & Predictive Dialer
Job Level
Middle
Location
Mexico City, Mexico
Personality Overview

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Communication Style
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Priorities

Topics Cesar cares about

Digital Contact Strategy
Manages and implements multi-channel contact strategies using SMS, WhatsApp Bots, and self-service portals to improve collections processes across Latin America.
Predictive Dialer Technology
Acts as a Subject Matter Expert in predictive dialers, leading global system implementations, upgrades, and maintenance for the Caribbean and Latin American regions.
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Career

Work history

2-2019
Senior Manager Contact Strategy & Predictive Dialer
ScotiaGBS Colombia del grupo Scotiabank
5-2014 - 2-2019
Subdirector Contact Strategy and Predictive Dialer Latam & Caribbean
Scotiabank
10-2011 - 5-2014
MIS Manager Central & Latin America
Scotiabank
7-2010 - 4-2012
Operations and MIS Manager at Scotiabank Mexico
Scotiabank
In the press

Media appearances

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Education
2001 - 2005
Licenciado
Universidad Nacional Autónoma de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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