Chad Kaltenstein

Observer
DISC Type : ci

Chief Operating Officer at Topia

Denver, Colorado, United States

Overview

Chad Kaltenstein is the Chief Operating Officer at Topia, bringing over 18 years of experience building and running professional services and customer success organizations. His background spans Big Four consulting with EY and leadership at PE-backed SaaS companies. He holds an MBA from the University of Colorado and a PMP certification.

Chad recently spent two weeks visiting customers and partners across the Netherlands, Norway, Paris, and London to deepen his understanding of the evolving Global Mobility industry.

Personality Overview

Assertive

Curious

Example Seeker

They ask a lot of questions and rely heavily on information and collaterals.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Global Mobility
His current role as COO of Topia focuses on this sector, and he actively engages with European clients to understand industry evolution and better support mobility leaders.
Customer Success
He is a career-long leader in customer success and professional services, with a focus on building and scaling teams to support clients in growth-stage SaaS environments.
Team Building
He is actively and publicly hiring for his teams in both Denver and Dublin, seeking professionals in software delivery, customer success, and application support.

Media Appearances

Chad has no verified media appearances

Work History

3-2025
Chief Operating Officer at Topia
8-2023 - 3-2025
Engagement Lead, Consulting at EY
4-2021 - 7-2023
Senior Vice President, Professional Services at Altvia
4-2021
Director, Professional Services at Publicis Sapient
Program Manager at Publicis Sapient

Education

Master of Business Administration - MBA from University of Colorado
Master of Business Administration - MBA from University of Colorado

More Information

Social Presence :

Prographics :

Exp : 4 Location : Denver, Colorado, United States Job Level : Leadership Designation : Chief Operating Officer at Topia
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Insights For Selling To Chad

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Ask them questions to understand their needs better while staying affable
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chad is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Chad

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Chad move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Chad take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Chad

Personality Compatibility


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