Chad McElveen in

Chad McElveen

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IT POS Support Analyst at Falls of Neuse Management LLC
📍 Raleigh-Durham-Chapel Hill Area, United States

Chad McElveen is an IT Point-of-Sale (POS) Application Support Analyst with 22 years of experience in technical support. A certified CompTIA A+ and HDI Support Center Manager, he is described by colleagues as efficient and detail-oriented. He specializes in hardware, POS, and network support for large-scale client environments.

He is enthusiastic about learning new technologies and is currently working on obtaining his CompTIA Security+ certification to further expand his skill set.

Unique fact: As part of a major company integration, he traveled to Pune, India, to train service desk team members on new systems and processes.

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Experience
25 Years
Current Role
IT POS Support Analyst
Job Level
Mid-senior
Location
Raleigh-Durham-Chapel Hill Area, United States
Personality Overview

How Chad shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Chad cares about

POS Systems Support
His entire career is focused on Level 2 POS support, including hardware, software, and network troubleshooting for thousands of retail stores.
Customer Advocacy
He identifies as a "customer advocate" and has received recommendations praising his focus on resolving customer issues effectively.
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Career

Work history

5-2023
IT POS Support Analyst
Falls of Neuse Management LLC
8-2021 - 5-2023
Computer Systems Support Analyst
Tata Consultancy Services
4-2020 - 5-2023
Associate Information Technology Service Specialist
Advance Auto Parts
8-2016 - 4-2020
Store Telecom Tier 2 Support Analyst
Advance Auto Parts
8-2015 - 8-2016
WMS (HighJump) Level 1.8 Support
Advance Auto Parts
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2000 - 2001
Information Technology
ECPI
1995 - 2000
Associate's degree
Wake Technical Community College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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