Chad McElveen

Enigma
DISC Type : idc

IT POS Support Analyst at Falls of Neuse Management LLC

Raleigh-Durham-Chapel Hill Area, United States

Overview

Chad McElveen is an IT Point-of-Sale (POS) Application Support Analyst with 22 years of experience in technical support. A certified CompTIA A+ and HDI Support Center Manager, he is described by colleagues as efficient and detail-oriented. He specializes in hardware, POS, and network support for large-scale client environments.

He is enthusiastic about learning new technologies and is currently working on obtaining his CompTIA Security+ certification to further expand his skill set.

Unique fact: As part of a major company integration, he traveled to Pune, India, to train service desk team members on new systems and processes.

Personality Overview

Challenger

Hard To Convince

Persuasive & Assertive

They are generally strong communicators and are not easy to convince.  They are likely to ask many questions and look heavily for supporting proof as well as information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

POS Systems Support
His entire career is focused on Level 2 POS support, including hardware, software, and network troubleshooting for thousands of retail stores.
Customer Advocacy
He identifies as a "customer advocate" and has received recommendations praising his focus on resolving customer issues effectively.
IT Certifications
Holds CompTIA A+ and HDI (ITIL) certifications and is actively pursuing the CompTIA Security+ certification, showing a commitment to professional development.

Media Appearances

Chad has no verified media appearances

Work History

5-2023
IT POS Support Analyst at Falls of Neuse Management LLC
8-2021 - 5-2023
Computer Systems Support Analyst at Tata Consultancy Services
4-2020 - 5-2023
Associate Information Technology Service Specialist at Advance Auto Parts
8-2016 - 4-2020
Store Telecom Tier 2 Support Analyst at Advance Auto Parts
8-2015 - 8-2016
WMS (HighJump) Level 1.8 Support at Advance Auto Parts

Education

2000 - 2001
Information Technology from ECPI
1995 - 2000
Associate's degree from Wake Technical Community College

More Information

Social Presence :

Prographics :

Exp : 25 Location : Raleigh-Durham-Chapel Hill Area, United States Job Level : Mid-senior Designation : IT POS Support Analyst at Falls of Neuse Management LLC
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Insights For Selling To Chad

During A Call Or A Meeting

DO's

  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Build rapport slwly without rushing, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid making offhand commitments, understand the root of their concerns first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chad is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Chad

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Chad move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Chad take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Chad

Personality Compatibility


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