Chai Lam in

Chai Lam

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Director IT, Insurance Innovation at RBC
📍 Toronto, Ontario, Canada

Chai Lam is the Director of Innovation at RBC Insurance, where he spearheads new business capabilities using Generative AI and Machine Learning. An experienced technology leader with a Masters in Engineering from Trinity College Dublin, he has a strong background in architecture and payments from his time at BMO and Canadian Pacific Railway.

Chai is passionate about fostering innovation, both within his organization and through academic partnerships. He actively encourages colleagues to pursue patents for their ideas and proudly showcases his teams work, highlighting their dedication and passion. He also engages with university entrepreneurship programs to promote ethical AI.

He holds multiple US and Canadian patents, including one for a web application that uses machine learning for personalized service recommendations.

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Experience
30 Years
Current Role
Director IT, Insurance Innovation
Job Level
Mid-senior
Location
Toronto, Ontario, Canada
Personality Overview

How Chai shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Chai cares about

Generative AI & ML
Leads innovation at RBC by delivering business capabilities with enabling technologies like Generative AI and Machine Learning, and holds related patents.
Technology Patenting
He actively encourages and inspires colleagues to patent their innovative ideas and solutions, sharing insights on the process and eligibility.
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Career

Work history

2-2020
Director IT, Insurance Innovation
RBC
2-2016 - 2-2020
Director, Solution Architecture, RBC Insurance
RBC
3-2014 - 2-2016
Director, Lead Architect, Payments & Cards, Loyalty
RBC
3-2001 - 3-2014
Senior Architect, Enterprise Architecture, Personal & Commercial Banking
BMO Financial Group
Manager, System Architecture and Delivery Practices
Canadian Pacific Railway
In the press

Media appearances

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Education
Canadian Pacific Railway Executive Program
Ivey Business School at Western University
M.A.I. (Master in Engineering)
Trinity College Dublin
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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