Chai Lam

Critic
DISC Type : C

Director IT, Insurance Innovation at RBC

Toronto, Ontario, Canada

Overview

Chai Lam is the Director of Innovation at RBC Insurance, where he spearheads new business capabilities using Generative AI and Machine Learning. An experienced technology leader with a Masters in Engineering from Trinity College Dublin, he has a strong background in architecture and payments from his time at BMO and Canadian Pacific Railway.

Chai is passionate about fostering innovation, both within his organization and through academic partnerships. He actively encourages colleagues to pursue patents for their ideas and proudly showcases his teams work, highlighting their dedication and passion. He also engages with university entrepreneurship programs to promote ethical AI.

He holds multiple US and Canadian patents, including one for a web application that uses machine learning for personalized service recommendations.

Personality Overview

Precise

Information Seeker

Negotiator

They like to take decisions independently and do not seek others' support often.  They don’t appreciate bells and whistles unless backed by data. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Generative AI & ML
Leads innovation at RBC by delivering business capabilities with enabling technologies like Generative AI and Machine Learning, and holds related patents.
Technology Patenting
He actively encourages and inspires colleagues to patent their innovative ideas and solutions, sharing insights on the process and eligibility.
Financial Services Innovation
His career at RBC and BMO has focused on architecting and delivering innovative solutions in payments, loyalty, and insurance.

Media Appearances

Chai has no verified media appearances

Work History

2-2020
Director IT, Insurance Innovation at RBC
2-2016 - 2-2020
Director, Solution Architecture, RBC Insurance at RBC
3-2014 - 2-2016
Director, Lead Architect, Payments & Cards, Loyalty at RBC
3-2001 - 3-2014
Senior Architect, Enterprise Architecture, Personal & Commercial Banking at BMO Financial Group
Manager, System Architecture and Delivery Practices at Canadian Pacific Railway

Education

Canadian Pacific Railway Executive Program from Ivey Business School at Western University
M.A.I. (Master in Engineering) from Trinity College Dublin

More Information

Social Presence :

Prographics :

Exp : 30 Location : Toronto, Ontario, Canada Job Level : Mid-senior Designation : Director IT, Insurance Innovation at RBC
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Insights For Selling To Chai

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Tell them what ROI they can expect

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chai is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Chai

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Chai move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Chai take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Chai

Personality Compatibility


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