Chaitanya Laxminarayana

Inquirer
DISC Type : cd

Director, AI at T-Mobile

Austin, Texas Metropolitan Area, United States

Overview

Chaitanya is the Director of AI at T-Mobile, where he leads enterprise-wide AI transformation. His expertise lies in defining and executing end-to-end strategies for marketing and sales analytics, backed by a Master of Science from Texas A&M University. Colleagues describe him as analytical, pragmatic, and skilled at seeing the big picture.

He is a member of the AIM Leaders Council in Dallas, a group for senior executives in enterprise AI and data innovation. He contributes to industry conversations, having authored articles on how AI is reshaping corporate decision-making and the challenges businesses face to unlock its full potential.

He led the deployment of GPT across 70, 000 employees at T-Mobile, reducing human-handled IT support calls by approximately 60%.

Personality Overview

Hard To Convince

Judgemental

Demanding

They don’t always try to control the conversation but neither do they like yielding it fully.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Enterprise AI Readiness
He frequently posts about why most AI transformations fail, emphasizing that true readiness goes far beyond just purchasing new technology or standing up a chatbot.
Generative AI Deployment
His current role focuses on large-scale GenAI implementation, including launching an AI-powered IT Service Desk and architecting an agentic AI framework for T-Mobile.
Data-Driven Decision-Making
He has authored articles explaining the shift from traditional intuition-based decisions to leveraging AI for enhanced predictive analytics and business agility.

Media Appearances

Chaitanya Laxminarayana | Director, Data & AI - T-Mobile. Featured in Forbes Councils

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Work History

5-2022
Director, AI at T-Mobile
9-2018 - 5-2022
Section Manager, Analytics at National Instruments
2-2016 - 9-2018
Senior Manager, Analytics at National Instruments
4-2015 - 2-2016
Senior Program Manager/Consultant - Marketing Analytics at Dell
2-2013 - 3-2015
Program Manager/Senior Advisor, Marketing at Dell

Education

2011 - 2012
Master of Science (MS) from Mays Business School - Texas A&M University
2003 - 2007
B.E from Visveswaraya Technological University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Austin, Texas Metropolitan Area, United States Job Level : Mid-senior Designation : Director, AI at T-Mobile
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Insights For Selling To Chaitanya

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chaitanya is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Chaitanya

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Chaitanya move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Chaitanya take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Chaitanya

Personality Compatibility


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