Charlene Higgins

Doer
DISC Type : sd

Senior Scrum Master at Hexcel Corporation

London, England, United Kingdom

Overview

Charlene is an enthusiastic and delivery-focused Senior Scrum Master with extensive experience leading teams in delivering digital products across various sectors, including banking and manufacturing. A graduate of the University of the West of England, colleagues frequently describe her as an outstanding, collaborative, and effective communicator who excels at building successful teams.

She appears passionate about technologys potential for social good, advocating for corporate philanthropy. Charlene also actively supports entrepreneurs and friends small businesses by promoting their work on social media. She is interested in platforms that facilitate the sharing of skills and knowledge.

Unique fact: She publicly suggested that Microsofts Bill Gates should provide free M365 software to the UKs National Health Service.

Personality Overview

Long-term Focused

Deliberate Doer

Fast-paced

They exhibit a rare combination of being result-oriented but patient at the same time.  They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Agile Delivery
Her entire career is focused on being a Scrum Master, with a stated passion for building collaborative, successful, and delivery-focused teams.
Fintech APIs
She has posted about her frustration with slow payments in banking, suggesting that it is time to refactor the APIs responsible.
Corporate Philanthropy
She publicly proposed that Microsoft should provide free software to the NHS as a form of philanthropy to save lives and jobs.

Media Appearances

Charlene has no verified media appearances

Work History

1-2025
Senior Scrum Master at Hexcel Corporation
2-2023 - 4-2024
Agile Delivery Lead at City Electrical Factors
9-2022 - 1-2023
Senior Scrum Master at Sopra Banking Software
11-2021 - 8-2022
Senior Scrum Master at IAG GBS
9-2020 - 11-2021
Scrum Master at Metro Bank (UK)

Education

1999 - 2002
Bachelor's Degree from University of the West of England
Education details unavailable from Horsell High School

More Information

Social Presence :

Prographics :

Exp : 4 Location : London, England, United Kingdom Job Level : N/A Designation : Senior Scrum Master at Hexcel Corporation
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Insights For Selling To Charlene

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charlene is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Charlene

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Charlene move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Charlene take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Charlene

Personality Compatibility


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