Charles O'Brien

Energizer
DISC Type : I

Senior Product Manager, Enterprise Platforms at Wayfair

Boston, Massachusetts, United States

Overview

Charles is a product leader at Wayfair, specializing in Enterprise Platforms. He has a strong background in business strategy, data analysis, and product development, complemented by an MBA from the Drucker School of Management. His expertise includes workflow design, global process alignment, and customer experience management.

He has a strong interest in organizational development, coaching, and mentorship. His analytical foundation is supported by academic work in Applied Operations and ANOVA, and he has a demonstrated passion for helping startups and fostering professional growth in others.

He co-founded JobReel, a recruitment platform that used segmented videos to connect employers and job seekers.

Personality Overview

Big Picture Person

Full Of Energy

Relationship Oriented

They are naturally enthusiastic, so take their promise with a pinch of salt.  They are people oriented, friendly and like creating new connections. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Enterprise Platforms
Currently serves as a Senior Product Manager for Enterprise Platforms at Wayfair, focusing on large-scale internal systems.
Recruitment Tech
Co-founded JobReel, a startup that used video technology to innovate the hiring process and connect people on a human level.
Data-Driven Strategy
Emphasizes using SQL/GBQ and data analysis to build dashboards, reporting, and risk-adjusted financial models.

Media Appearances

Charles has no verified media appearances

Work History

3-2022 - 10-2024
Senior Product Manager, Enterprise Platforms at Wayfair
1-2021 - 3-2022
Manager, Global Service Management at Wayfair
11-2019 - 1-2021
Manager, Advanced Integrations at Wayfair
5-2015 - 11-2019
Business Strategy Consultant at Self Employed
4-2016 - 5-2018
Co-Founder at JobReel

Education

2012 - 2014
Master of Business Administration (M.B.A.) from Drucker School of Management
2012 - 2014
Master's Degree from Claremont Graduate University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Boston, Massachusetts, United States Job Level : N/A Designation : Senior Product Manager, Enterprise Platforms at Wayfair
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Insights For Selling To Charles

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Do some small talk, ask them how things are going on their side
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charles is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Charles

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Charles move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Charles take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Charles

Personality Compatibility


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