Charles Trautwein in

Charles Trautwein

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Principal Solutions Architect at ConvergeOne
📍 East Amherst, New York, United States

Charles is a seasoned Solutions Architect with deep expertise in cloud, unified communications, and contact center solutions. He attended the University at Buffalo School of Management. Drawing on a long career at ConvergeOne and its predecessors, he is adept at pre-sales, design, and implementation. Colleagues describe him as knowledgeable, thorough, responsive, and detail-oriented.

His experience working as a customer for many years gives him a unique ability to relate to and understand client needs.

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Experience
23 Years
Current Role
Principal Solutions Architect
Location
East Amherst, New York, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Charles cares about

Contact Center Solutions
His career has centered on designing, selling, and supporting contact center applications, making him a subject matter expert from both a vendor and customer perspective.
Customer Experience Strategy
Passionate about consulting on business needs and contact center roadmap planning to improve the overall customer journey and outcomes.
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Career

Work history

1-2021 - 9-2025
Principal Solutions Architect
ConvergeOne
10-2018 - 1-2021
Cloud Solutions Consultant
ConvergeOne
3-2018 - 10-2018
Solutions Architect Contact Center Specialist
ConvergeOne
9-2013 - 3-2018
Solutions Architect - Contact Center
Arrow S3
7-2012 - 9-2013
Advanced Applications Manager - Contact Center Specialist
Arrow S3 (formerly Cross Telecom)
In the press

Media appearances

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Education
1985 - 1991
Bachelor of Science Business Administration
University at Buffalo School of Management, The State University of New York
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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