Charlie Adams ACXS in

Charlie Adams ACXS

Go-getter · DISC type d
Director of Customer Success & Experience at Custom Connect
📍 Greater Bournemouth Area, United Kingdom

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
16 Years
Current Role
Director of Customer Success & Experience
Job Level
Mid-senior
Location
Greater Bournemouth Area, United Kingdom
Personality Overview

How Charlie shows up

Fast-Paced
Challenger
Direct & Candid

They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Priorities

Topics Charlie cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

3-2025
Director of Customer Success & Experience
Custom Connect
9-2023 - 3-2025
Head of Customer Excellence
Castles Technology
10-2020 - 9-2023
Customer Service Operations Manager
Vitality
10-2018 - 10-2020
Corporate Operations Manager
Vitality
1-2016 - 10-2018
Customer Service Operations Manager
Ordnance Survey
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
1998 - 2003
Bachelor’s Degree
Bournemouth University
1992 - 1998
High School
Royal Latin School
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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