Charlotte Friend

Evaluator
DISC Type : csd

Associate Administrator at St. David's HealthCare

San Antonio, Texas, United States

Overview

Charlotte Friend is an Associate Administrator at St. Davids South Austin Medical Center. A graduate of Trinity Universitys Master in Health Care Administration program, she has rapidly progressed through roles at HCA Healthcare. Her experience includes completing the HCA Executive Residency Program, highlighting her focus on healthcare leadership and operations.

Before her healthcare career, Charlotte gained experience in creative fields through internships in media and interior design, developing skills in social media strategy, client relations, and project collaboration. She follows prominent business publications, suggesting a keen interest in current affairs alongside her primary professional focus.

Her career began with internships in interior design and media before she pivoted to the healthcare industry.

Personality Overview

Fast But Analytical

Hard To Convince

Thorough Evaluator

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Healthcare Leadership
Completed the HCA Healthcare Executive Residency Program and has advanced from an Administrative Resident to an Associate Administrator, showing a clear focus on leadership.
Patient Experience
Previously managed the registration and records for 100-150 patients daily, with a focus on facilitating a smooth and complete patient experience.
Organizational Change
Has experience in leading organizational change and promoting clinical excellence within the HCA Healthcare Physician Services Group.

Media Appearances

Charlotte has no verified media appearances

Work History

1-2025
Associate Administrator at St. David's HealthCare
1-2024 - 12-2024
Administrative Resident at St. David's HealthCare
8-2021 - 6-2022
Medical Office Specialist at HCA Healthcare Physician Services Group
6-2019 - 8-2019
Summer Intern at The Scout Guide
6-2018 - 8-2018
Interior Design Intern at Melissa Rufty Design Studio

Education

8-2022 - 12-2024
Master of Science - MS from Trinity University
2017 - 2021
Bachelor of Arts - BA from Southern Methodist University

More Information

Social Presence :

Prographics :

Exp : 2 Location : San Antonio, Texas, United States Job Level : N/A Designation : Associate Administrator at St. David's HealthCare
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Insights For Selling To Charlotte

During A Call Or A Meeting

DO's

  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid inviting them for any social interactions until you have built some rapport with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charlotte is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Charlotte

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Charlotte move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Charlotte take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Charlotte

Personality Compatibility


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