Chris Addison

Energizer
DISC Type : I

Team Leader Customer Care at Harvey Furnishings Limited

Auckland, Auckland, New Zealand

Overview

Chris is a customer care Team Leader at Harvey Furnishings with deep expertise in contact centre leadership, financial operations, and business management. His career includes managing customer service at Jasol, implementing CRM software at Fonterra, and leading teams through significant process improvements.

Beyond his corporate roles, Chris is an experienced entrepreneur who founded and profitably operated The Yoga Place, a successful yoga studio in Melbourne. He managed all aspects of the business, from initial setup and lease negotiations to building a team of fifteen teachers and developing the class schedule.

He successfully started and ran his own service business in the highly competitive Melbourne yoga market for four years.

Personality Overview

Full Of Energy

Relationship Oriented

Big Picture Person

They are naturally enthusiastic, so take their promise with a pinch of salt.  They excel at seeing the bigger picture, and the long-term impact of their decisions. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Customer Experience
Possesses over a decade of experience in customer service and contact centre leadership, focusing on resolving escalated complaints and improving internal processes to enhance customer satisfaction.
Team Leadership
A core skill demonstrated by leading and developing customer service teams through transformational change and managing a team of fifteen yoga teachers in his own business.
Entrepreneurship
Has hands-on experience as a business proprietor, having founded and managed a successful yoga studio from competitive analysis and setup to ongoing marketing and operations.

Media Appearances

Chris has no verified media appearances

Work History

7-2021
Team Leader Customer Care at Harvey Furnishings Limited
8-2020 - 7-2021
Business Consultant at Self-Employed
7-2018 - 8-2020
Customer Service Manager at Jasol New Zealand Ltd.
9-2017 - 6-2018
Customer Supply Chain Specialist at Fonterra
2013 - 3-2017
Business Proprietor at The Yoga Place - Melbourne

Education

Education details unavailable from Nayland College

More Information

Social Presence :

Prographics :

Exp : 29 Location : Auckland, Auckland, New Zealand Job Level : Senior Designation : Team Leader Customer Care at Harvey Furnishings Limited
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Share some stories about how you you have helped people in similar positions succeed
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Chris

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Chris take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Chris

Personality Compatibility


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