Chris Bynum

Enthusiast
DISC Type : i

Semi Retired at Microsoft

Luling, Texas, United States

Overview

Chris is a seasoned customer success leader, formerly with Microsoft, specializing in enterprise technology and strategic cloud solutions. He has a proven record of leading high-performing teams to build trusted partnerships, driving significant retention, growth, and customer value. He is a Prosci® certified change management professional.

After a long career, he is now semi-retired and exploring launching a new project on his own terms. He is actively engaged with topics like the future of work and career development. He uses his experience to reflect on and share advice for job seekers.

Unique fact: While at Microsoft, he single-handedly corrected a recurring $4. 65 million billing process error.

Personality Overview

Non-Confrontational

Story Driven

Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Customer Success
His entire career has been focused on customer success, achieving over 100% year-over-year retention and leading teams to deliver strategic value to clients.
Cloud Solutions
He led teams delivering cloud solutions to businesses and holds Azure Fundamentals and Azure AI Fundamentals certifications, showing a deep interest in cloud technology.
Impact of AI
He actively posts about the capabilities and societal impact of AI, expressing both excitement for its potential and concern for its effect on the job market.

Media Appearances

'25 years of dedicated service' at Microsoft and then laid off. Featured in Economic Times

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Microsoft job cuts: Long-time manager shares thoughts after unexpected layoff. Featured in Moneycontrol

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Work History

1-2026
Semi Retired at Microsoft
4-2022 - 7-2025
Customer Success Account Management - Manager at Microsoft
12-2020 - 4-2022
Sr. Customer Success Account Manager at Microsoft
7-2015 - 12-2020
Customer Success Account Manager at Microsoft
7-2008 - 7-2015
Partner Services Account Manager at Microsoft

Education

Chris has no verified education history

More Information

Social Presence :

Prographics :

Exp : 25 Location : Luling, Texas, United States Job Level : N/A Designation : Semi Retired at Microsoft
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Maintain high, positive energy and convey confidence
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Avoid overloading them with too much information
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Chris

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Chris take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Chris

Personality Compatibility


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