Chris Donovan, P. Eng.

Energizer
DISC Type : I

Senior Director, Professional Services International at Five9

Quispamsis, New Brunswick, Canada

Overview

Chris is a Senior Director of Professional Services at Five9, specializing in managing strategic accounts, client projects, and customer escalations. A licensed Professional Engineer with a degree from the University of New Brunswick, he leads complex international engagements and is recognized for his strong negotiation and relationship management skills.

He is a licensed Professional Engineer (P. Eng. ), indicating a certified level of expertise and a professional standard in his engineering background.

Personality Overview

Informal

Big Picture Person

Believer

They are always positive and upbeat, so take their promises with a pinch of salt.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Client Management
Possesses deep expertise in managing customer relationships, handling escalations, and overseeing strategic accounts for international clients.
Professional Services
Has built a career leading professional services, managing regional business books and project completions from pre-sales onward at both Five9 and Genesys.
Complex Engagements
Thrives on navigating all aspects of complex situations, leveraging strong coordination and negotiation skills to manage multifaceted projects.

Media Appearances

Chris has no verified media appearances

Work History

9-2024
Senior Director, Professional Services International at Five9
10-2022 - 9-2024
Director of Professional Services at Five9
10-2020 - 10-2022
Program Manager at Five9
3-2014 - 10-2020
Director Professional Services at Genesys
4-2011 - 2-2014
Senior Project Manager at Genesys

Education

1999 - 2004
Bachelor of Engineering (B.Eng.) from University of New Brunswick

More Information

Social Presence :

Prographics :

Exp : 19 Location : Quispamsis, New Brunswick, Canada Job Level : Senior Designation : Senior Director, Professional Services International at Five9
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Talk anecdotally about the customer experience that your product offers
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid overloading them with too much detail
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Chris

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Chris take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Chris

Personality Compatibility


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