Chris Hammond in

Chris Hammond

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Executive Director of Customer Service at Superior Loan Servicing
📍 North Las Vegas, Nevada, United States

Chris is a seasoned customer service executive with over 20 years of experience leading call center operations. A Certified Master Coach, he excels at translating strategy into tactical execution to enhance customer satisfaction. He holds a Bachelor of Business Administration from the University of North Texas and multiple certifications, including as a Mortgage Servicing Specialist.

Originally from Dallas, Chris is passionate about creating opportunities within his community. He previously owned a franchise in Las Vegas with the express goal of helping people achieve their personal and financial dreams of becoming business owners. Colleagues describe him as a professional, effective, and strong leader with superior interpersonal skills.

Unique fact: He successfully launched and grew a franchise business, selling 27 new unit franchises in under three years.

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Experience
19 Years
Current Role
Executive Director of Customer Service
Job Level
Senior
Location
North Las Vegas, Nevada, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Chris cares about

Leadership & Coaching
As a Certified Master Coach, he is focused on maximizing team members' strengths and honing his own coaching skills to drive business results.
Customer Experience
His career is centered on improving the customer journey, evidenced by implementing new ticketing systems, tracking customer effort, and achieving satisfaction goals.
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Career

Work history

11-2023
Executive Director of Customer Service
Superior Loan Servicing
9-2022 - 11-2023
Call Center Director
FragilePAK
3-2018 - 12-2022
Owner / Regional Director
Anago Cleaning Systems
9-2016 - 1-2018
Contact Center Director
Consumers Credit Union, Illinois
8-2015 - 7-2016
Site Director
ArroHealth
In the press

Media appearances

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Education
Bachelor of Business Administration (BBA)
University of North Texas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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