Chris Hammond

Initiator
DISC Type : Di

Executive Director of Customer Service at Superior Loan Servicing

North Las Vegas, Nevada, United States

Overview

Chris is a seasoned customer service executive with over 20 years of experience leading call center operations. A Certified Master Coach, he excels at translating strategy into tactical execution to enhance customer satisfaction. He holds a Bachelor of Business Administration from the University of North Texas and multiple certifications, including as a Mortgage Servicing Specialist.

Originally from Dallas, Chris is passionate about creating opportunities within his community. He previously owned a franchise in Las Vegas with the express goal of helping people achieve their personal and financial dreams of becoming business owners. Colleagues describe him as a professional, effective, and strong leader with superior interpersonal skills.

Unique fact: He successfully launched and grew a franchise business, selling 27 new unit franchises in under three years.

Personality Overview

Friendly Challenger

Impact-Oriented

Confident

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Leadership & Coaching
As a Certified Master Coach, he is focused on maximizing team members' strengths and honing his own coaching skills to drive business results.
Customer Experience
His career is centered on improving the customer journey, evidenced by implementing new ticketing systems, tracking customer effort, and achieving satisfaction goals.
Community Empowerment
He invested in a franchise system specifically to provide business ownership opportunities to people in his local community of Las Vegas.

Media Appearances

Chris has no verified media appearances

Work History

11-2023
Executive Director of Customer Service at Superior Loan Servicing
9-2022 - 11-2023
Call Center Director at FragilePAK
3-2018 - 12-2022
Owner / Regional Director at Anago Cleaning Systems
9-2016 - 1-2018
Contact Center Director at Consumers Credit Union, Illinois
8-2015 - 7-2016
Site Director at ArroHealth

Education

Bachelor of Business Administration (BBA) from University of North Texas

More Information

Social Presence :

Prographics :

Exp : 19 Location : North Las Vegas, Nevada, United States Job Level : Senior Designation : Executive Director of Customer Service at Superior Loan Servicing
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Look like someone who is on top of their game
  • Clearly address the competitive aspects

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Chris

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Chris take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Chris

Personality Compatibility


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