Jennifer Kushner

Observer
DISC Type : ci

Director of Customer Experience at Honeylove

United States

Overview

Jennifer Kushner is the Director of Customer Experience at Honeylove, where she has progressed through several roles. She holds an MBA from the University of Illinois Urbana-Champaign and certifications in data-driven decision-making. Colleagues describe her as empathetic, strategic, and dedicated.

Jennifer founded the Client Success department at a previous company, establishing all standard operating procedures from the ground up.

Personality Overview

Curious

Value Driven

Example Seeker

They ask a lot of questions and rely heavily on information and collaterals.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Experience
Her entire career at Honeylove has been focused on customer experience, rising from a team member to the Director of the department.
Team Leadership
A former report praised her ability to build a close-knit, high-performing team, highlighting her skills as a manager.
Client Retention
A recommendation specifically notes her expertise in client retention and customer success.

Media Appearances

Jennifer has no verified media appearances

Work History

7-2024
Director of Customer Experience at Honeylove
6-2022 - 7-2024
Senior Customer Experience Manager at Honeylove
5-2021 - 6-2022
Customer Experience Manager at Honeylove
4-2020 - 5-2021
Customer Experience at Honeylove
9-2017 - 3-2020
Client Success Manager at Kindly Care

Education

2020 - 2024
Master of Business Administration - MBA from Gies College of Business - University of Illinois Urbana-Champaign
2006 - 2010
Bachelor of Arts - BA from SUNY New Paltz

More Information

Social Presence :

Prographics :

Exp : 12 Location : United States Job Level : Mid-senior Designation : Director of Customer Experience at Honeylove
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Jennifer

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • They like to analyze well and then make their decisions.
  • Can Jennifer take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Jennifer

Personality Compatibility


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