Chris Mullan in

Chris Mullan

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Director of Customer Operations at Leep Utilities
📍 Manchester Area, United Kingdom

Chris Mullan is the Director of Customer Operations at Leep Utilities, bringing extensive experience from leadership roles across the energy sector. He has managed billing, payments, and settlements at companies like So Energy, ESB, and Gazprom Energy. He holds a Bachelor of Arts from The University of Manchester.

His career shows a consistent focus on enhancing the customer journey, from initial contracting to final billing. He has managed after-sales teams with a focus on high retention rates for pre-live customers while ensuring adherence to strict industry compliance regulations.

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Experience
16 Years
Current Role
Director of Customer Operations
Job Level
Mid-senior
Location
Manchester Area, United Kingdom
Personality Overview

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Communication Style
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Priorities

Topics Chris cares about

Customer Operations
His current title is Director of Customer Operations, and his career has consistently centered on managing customer-facing operational teams in the utilities sector.
Energy Billing & Payments
Previously served as Head of Payments at So Energy and Billing Operations Manager at Gazprom Energy, indicating deep expertise in utility-related financial operations.
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Career

Work history

9-2023
Director of Customer Operations
Leep Utilities
4-2022 - 9-2023
Head of Payments
So Energy
9-2018 - 8-2022
Settlements Operations Manager
ESB
10-2014 - 9-2018
Billing Operations Manager
Gazprom Energy
1-2012 - 10-2014
Contract Enquiries and Communications Manager
Universal Utilities LTD
In the press

Media appearances

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Education
2006 - 2009
Bachelor of Arts (BA)
The University of Manchester
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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