Chris Mullan

Energizer
DISC Type : I

Director of Customer Operations at Leep Utilities

Manchester Area, United Kingdom

Overview

Chris Mullan is the Director of Customer Operations at Leep Utilities, bringing extensive experience from leadership roles across the energy sector. He has managed billing, payments, and settlements at companies like So Energy, ESB, and Gazprom Energy. He holds a Bachelor of Arts from The University of Manchester.

His career shows a consistent focus on enhancing the customer journey, from initial contracting to final billing. He has managed after-sales teams with a focus on high retention rates for pre-live customers while ensuring adherence to strict industry compliance regulations.

Personality Overview

Imaginative

Informal

Big Picture Person

They are always positive and upbeat, so take their promises with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are friendly, approachable and love to make new connections.

Topics They Care About

Customer Operations
His current title is Director of Customer Operations, and his career has consistently centered on managing customer-facing operational teams in the utilities sector.
Energy Billing & Payments
Previously served as Head of Payments at So Energy and Billing Operations Manager at Gazprom Energy, indicating deep expertise in utility-related financial operations.
Customer Retention
A previous role involved managing after-sales teams with a specific focus on ensuring excellent retention rates for pre-live customers in a highly targeted environment.

Media Appearances

Chris has no verified media appearances

Work History

9-2023
Director of Customer Operations at Leep Utilities
4-2022 - 9-2023
Head of Payments at So Energy
9-2018 - 8-2022
Settlements Operations Manager at ESB
10-2014 - 9-2018
Billing Operations Manager at Gazprom Energy
1-2012 - 10-2014
Contract Enquiries and Communications Manager at Universal Utilities LTD

Education

2006 - 2009
Bachelor of Arts (BA) from The University of Manchester

More Information

Social Presence :

Prographics :

Exp : 16 Location : Manchester Area, United Kingdom Job Level : Mid-senior Designation : Director of Customer Operations at Leep Utilities
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Chris

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Chris take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Chris

Personality Compatibility


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