Christian Haas

Initiator
DISC Type : Di

Team Lead Customer Success - Automotive and Industrial Goods at Spryker

Cologne, North Rhine-Westphalia, Germany

Overview

Christian is a Customer Success Leader at Spryker with over 18 years of experience in B2B SaaS and PaaS, specializing in the automotive and industrial sectors. He focuses on driving retention and growth by leading high-performing teams and implementing AI-powered processes. Colleagues describe him as strategic, supportive, and a great collaborator.

Christians passion for technology extends beyond his professional role, as he dedicates significant time to learning about AI innovation. He frequently completes advanced courses on AIs impact on business and leadership and attends industry events like the Microsoft AI Tour to stay on the bleeding edge of technology.

He is deeply invested in upskilling, having recently completed at least four separate certifications related to AI for leadership, business strategy, and innovation.

Personality Overview

Confident

Risk-Accepting

Conviction Driven

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

AI in Customer Success
He implements AI-driven processes for customer onboarding, engagement, expansion, and churn prevention to gain efficiency and improve outcomes.
Leadership & Mentoring
As a self-described "player-coach, " he leads and mentors his team, and is consistently praised in recommendations for his supportive and effective management style.
AI Business Strategy
Shows a deep interest in the strategic business application of AI, having completed multiple certifications in AI literacy, leadership, and business integration.

Media Appearances

Christian has no verified media appearances

Work History

7-2024
Team Lead Customer Success - Automotive and Industrial Goods at Spryker
4-2022 - 6-2024
Senior Customer Success Manager at Spryker
9-2019 - 3-2022
Director Strategic Accounts at cleverbridge
10-2017 - 8-2019
Business Owner Ecommerce at cleverbridge
11-2014 - 9-2017
Director of Client Management EMEA at cleverbridge

Education

2007 - 2011
B.A. from FOM University of Applied Sciences for Economics and Management

More Information

Social Presence :

Prographics :

Exp : 19 Location : Cologne, North Rhine-Westphalia, Germany Job Level : Mid-senior Designation : Team Lead Customer Success - Automotive and Industrial Goods at Spryker
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Insights For Selling To Christian

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Clearly address the competitive aspects
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Christian is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Christian

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Christian move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Christian take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Christian

Personality Compatibility


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