Christian Haas in

Christian Haas

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Team Lead Customer Success - Automotive and Industrial Goods at Spryker
📍 Cologne, North Rhine-Westphalia, Germany

Christian is a Customer Success Leader at Spryker with over 18 years of experience in B2B SaaS and PaaS, specializing in the automotive and industrial sectors. He focuses on driving retention and growth by leading high-performing teams and implementing AI-powered processes. Colleagues describe him as strategic, supportive, and a great collaborator.

Christians passion for technology extends beyond his professional role, as he dedicates significant time to learning about AI innovation. He frequently completes advanced courses on AIs impact on business and leadership and attends industry events like the Microsoft AI Tour to stay on the bleeding edge of technology.

He is deeply invested in upskilling, having recently completed at least four separate certifications related to AI for leadership, business strategy, and innovation.

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Experience
19 Years
Current Role
Team Lead Customer Success - Automotive and Industrial Goods
Job Level
Mid-senior
Location
Cologne, North Rhine-Westphalia, Germany
Personality Overview

How Christian shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Christian cares about

AI in Customer Success
He implements AI-driven processes for customer onboarding, engagement, expansion, and churn prevention to gain efficiency and improve outcomes.
Leadership & Mentoring
As a self-described "player-coach, " he leads and mentors his team, and is consistently praised in recommendations for his supportive and effective management style.
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Career

Work history

7-2024
Team Lead Customer Success - Automotive and Industrial Goods
Spryker
4-2022 - 6-2024
Senior Customer Success Manager
Spryker
9-2019 - 3-2022
Director Strategic Accounts
cleverbridge
10-2017 - 8-2019
Business Owner Ecommerce
cleverbridge
11-2014 - 9-2017
Director of Client Management EMEA
cleverbridge
In the press

Media appearances

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Education
2007 - 2011
B.A.
FOM University of Applied Sciences for Economics and Management
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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