Christian Hempell

Enthusiast
DISC Type : i

Chief Commercial Officer (CCO) at Herschend Family Entertainment

Atlanta, Georgia, United States

Overview

Christian Hempell is a seasoned hospitality executive with 30 years of experience, currently serving as the Chief Commercial Officer at Herschend Family Entertainment. His expertise spans corporate strategy, loyalty programs, and brand management. He holds a Bachelor of Science degree from Cornell Universitys School of Hotel Administration.

Christian describes himself as a servant leader focused on attracting and developing top talent to foster a thriving culture. He has held senior leadership roles at major hospitality companies including InterContinental Hotels Group (IHG), Sonder Inc. , and Patriot Family Homes, demonstrating a diverse career across various sectors of the industry.

An interesting fact is his consistent focus on partnerships, having driven alliances with major brands like Chase, Mastercard, Amazon, and The Coca-Cola Company to enhance guest experiences.

Personality Overview

Story Driven

Non-Confrontational

Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Family Entertainment
As CCO of Herschend Family Entertainment, he is focused on the mission of bringing families closer together through memorable themed experiences and attractions.
Customer Loyalty
He previously led global loyalty and partnerships for IHG, managing the IHG Rewards Club and driving member acquisition and engagement on a massive scale.
Hospitality Innovation
His leadership at Sonder, a company transforming hospitality through technology, and his work in the timeshare sector, highlight an interest in modernizing the industry.

Media Appearances

Christian has no verified media appearances

Work History

5-2024
Chief Commercial Officer (CCO) at Herschend Family Entertainment
1-2023 - 3-2024
President and Chief Operating Officer at Patriot Family Homes
11-2020 - 7-2022
VP Market Operations, North America at Sonder Inc.
9-2020 - 11-2020
Market Leader - RGM South Region at Sonder Inc.
12-2017 - 12-2019
Senior Vice President, Global Loyalty and Partnerships at InterContinental Hotels Group (IHG®)

Education

2001 - 2003
Education details unavailable from Harvard Business School
1992 - 1996
BS from Cornell University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Atlanta, Georgia, United States Job Level : Leadership Designation : Chief Commercial Officer (CCO) at Herschend Family Entertainment
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Insights For Selling To Christian

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Christian is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Christian

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Christian move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Christian take some risk or not?

  • They can take some low-probability risks if needed.

You And Christian

Personality Compatibility


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