Christie Ross

Evaluator
DISC Type : cds

Director of Customer Care at Pumpkin

United States

Overview

Christie has no verified overview

Personality Overview

Fast But Analytical

Quality Focused

Hard To Convince

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Christie has no verified topics they care about

Media Appearances

Christie has no verified media appearances

Work History

3-2020
Director of Customer Care at Pumpkin
10-2019 - 3-2020
Licensed Service Lead at Root Insurance Company
4-2017 - 8-2019
Customer Engagement Supervisor at BARK

Education

2007 - 2011
Bachelor's degree from The Ohio State University
2011 - 2013
Master of Education - MEd from Kent State University

More Information

Social Presence :

Prographics :

Exp : 8 Location : United States Job Level : Mid-senior Designation : Director of Customer Care at Pumpkin
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Insights For Selling To Christie

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Christie is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Christie

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Christie move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Christie take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Christie

Personality Compatibility


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