Christopher Borys in

Christopher Borys

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Director of N.A. Technical Support and Escalation Management at Snyk
📍 Peabody, Massachusetts, United States

Christopher is a visionary leader with over 20 years of experience building and managing high-performing technical support teams in the security sector for companies like Snyk and Veracode. He is an SCP Certified Support Manager focused on maximizing customer satisfaction through innovative solutions.

A former colleague of 19 years described him as the best Customer Support Manager they had ever met.

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Experience
26 Years
Current Role
Director of N.A. Technical Support and Escalation Management
Job Level
Mid-senior
Location
Peabody, Massachusetts, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Christopher cares about

Technical Support Strategy
He has over two decades of experience leading technical support and escalation management, focusing on process improvements and system enhancements.
Customer Experience
His focus is on leveraging best practices to maximize customer satisfaction and deliver a world-class support experience.
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Career

Work history

5-2024
Director of N.A. Technical Support and Escalation Management
Snyk
9-2021 - 5-2024
Director, Technical Support & Escalation Management
Veracode
2-2016 - 9-2021
Senior Technical Support Manager
Veracode
11-2014 - 2-2016
Manager, Technical Support DCA/Cloud
BMC Software
9-2006 - 10-2014
Senior Manager, America's enVision/DLP Technical Support
RSA The Security Division of EMC
In the press

Media appearances

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Education

Christopher has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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