Chuck Suess

Inquirer
DISC Type : cd

Global Director of IT at Universal Engraving, Inc.

Peculiar, Missouri, United States

Overview

Chuck Suess is a proven IT leader with over twenty-five years of management experience, currently serving as the Global Director of IT at Universal Engraving, Inc. He focuses on building strong client relationships and using data to inform decisions. He holds a Bachelor of Science from the University of Maryland and is a certified ClickUp Expert.

Outside of his professional role, Chuck has shown a commitment to community causes. He has been a supporter of charitable foundations that focus on improving the health and wellness of children and strengthening local communities through philanthropic initiatives and volunteering.

He recently completed a course on balancing artificial intelligence and the human touch in customer service.

Personality Overview

Upfront

Judgemental

Hard To Convince

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

IT Leadership
Leverages over 25 years of experience in training and mentoring global teams to maximize both team and individual goals.
Client Relationships
Firmly believes in building strong partnerships with clients and internal stakeholders to achieve mutual success, a consistent theme throughout his career.
AI in Customer Service
Shows a recent interest in emerging technology by completing a course on balancing AI with the human element in customer engagement.

Media Appearances

Chuck has no verified media appearances

Work History

1-2025
Global Director of IT at Universal Engraving, Inc.
9-2021 - 12-2024
Senior Service Delivery Manager at Netsmart
6-2018 - 9-2021
Director, Client Support Application Managed Services at Cerner Corporation
2-2015 - 6-2018
Director, Global Support Services at Cerner Corporation
11-2011 - 2-2015
Sr. Manager, Global Client Experience Technology at Cerner Corporation

Education

Bachelor of Science - BS from University of Maryland
Associate of Science - AS from Metropolitan Community College

More Information

Social Presence :

Prographics :

Exp : 36 Location : Peculiar, Missouri, United States Job Level : Mid-senior Designation : Global Director of IT at Universal Engraving, Inc.
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Insights For Selling To Chuck

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Refer to testimonials from others in similar positions
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid long winding pitches, stay objective
  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chuck is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Chuck

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Chuck move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Chuck take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Chuck

Personality Compatibility


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