Cindy Melzer

Enthusiast
DISC Type : i

Head of Internal Communications and Media - Cafe, Branch and Bank Operations at Capital One

New Alexandria, Virginia, United States

Overview

Cindy Melzer is a senior HR and Communications leader at Capital One, with extensive experience in talent acquisition, employee relations, and internal communications. She has led multiple strategic teams within the company and holds certifications in Employee Relations from Cornell and Executive Leadership Coaching from George Washington University.

Outside of her core roles, Cindy shows a strong interest in personal development, inspirational stories of resilience, and the power of professional networking. She is motivated by narratives of overcoming challenges and actively seeks out opportunities for connection and inspiration within her professional community.

She is actively passionate about building diverse teams, having publicly sought a dedicated Diversity leader for her Talent Acquisition group.

Personality Overview

Optimistic

Non-Confrontational

Amiable & Agreeable

They are generally friendly, so be careful when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Talent Strategy
As the former Head of Talent Acquisition, she partnered with senior leaders to develop and execute talent strategies focused on mobility, diversity, and process automation.
Diversity in Hiring
She has actively recruited for leadership roles focused on diversity and inclusion within her teams at Capital One, indicating it's a key priority.
Leadership Coaching
She holds an Executive Leadership Coaching Certification and lists it as a specialty, suggesting a focus on developing leaders within the organization.

Media Appearances

Cindy has no verified media appearances

Work History

8-2025
Head of Internal Communications and Media - Cafe, Branch and Bank Operations at Capital One
2-2018 - 8-2025
Head of Talent Acquisition, Retail and Direct Bank at Capital One
8-2013 - 2-2018
Head of Employee Relations at Capital One
7-2011
Senior Director, Employee Relations at Capital One
7-2008
Director of Employee Relations at Capital One

Education

Employee Relations and Investigations Certificate from Cornell University
Executive Leadership Coaching Certification from George Washington University

More Information

Social Presence :

Prographics :

Exp : 28 Location : New Alexandria, Virginia, United States Job Level : Mid-senior Designation : Head of Internal Communications and Media - Cafe, Branch and Bank Operations at Capital One
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Insights For Selling To Cindy

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cindy is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Cindy

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Cindy move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Cindy take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Cindy

Personality Compatibility


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