Claire Flatley

Critic
DISC Type : C

Senior Director, Business Operations at Genesys

Charleston County, South Carolina, United States

Overview

As Senior Director of Business Operations at Genesys, Claire Flatley draws on extensive experience in global partner success and government channel management. A PRINCE2 certified professional with a Masters from the University of Westminster, she has a strong background in project management, including consulting for the UK Ministry of Defence.

Claire is interested in leadership development, visual intelligence, and the connection between emotion and experience. She is a proponent of fostering female leadership within the technology community and has shown a personal interest in learning new languages, such as French, for personal growth.

She believes that "emotion is experience, " a philosophy that likely informs her approach to business operations.

Personality Overview

Information Seeker

ROI Driven

Critic

They don’t appreciate bells and whistles unless backed by data.  They prefer to do logical analysis and value evidence over emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Leading Change
Demonstrates an interest in strategies for effective leadership in an environment of constant business evolution.
Female Leadership
Expressed support for initiatives that help cultivate and promote female leadership within the technology and developer communities.
Customer Experience
[Predicted] Her role at Genesys and her statement "Emotion is experience! " suggest a deep interest in understanding and improving the customer journey.

Media Appearances

Claire has no verified media appearances

Work History

6-2021
Senior Director, Business Operations at Genesys
11-2018
Director, Global Partner Success at Genesys
7-2017 - 11-2018
Senior Account Executive, Government Channel at Genesys
8-2016 - 7-2017
Project Manager at Linxx Global Solutions
11-2014 - 4-2015
Consultant at UK Ministry of Defence

Education

2015 - 2016
Master’s Degree from University of Westminster

More Information

Social Presence :

Prographics :

Exp : 22 Location : Charleston County, South Carolina, United States Job Level : Senior Designation : Senior Director, Business Operations at Genesys
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Insights For Selling To Claire

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready to answer many clarity-seeking questions and requests for information
  • Tell them what ROI they can expect

DONT's

  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claire is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Claire

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Claire move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Claire take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Claire

Personality Compatibility


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