Claire Sharp in

Claire Sharp

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Customer Director at Northumbrian Water Group
📍 Durham, England, United Kingdom

Claire Sharp is the Customer Director at Northumbrian Water Group, a visionary executive with deep expertise in customer service, operations, and large-scale transformation. With a career spanning multiple leadership roles within the company, she is known for driving strategic direction and cultural change. She holds a Masters degree from Northumbria University.

Outside of her primary role, Claire is actively involved in community and cultural initiatives. She serves as a Board Trustee for Tyne & Wear Archives & Museums, demonstrating a passion for preserving local heritage. Her charitable efforts include organizing aid for international crises, such as medical supplies for Ukraine.

In 2012, Claire was recognized as an "Inspirational Leader" by the NECC for her achievements in customer satisfaction and employee engagement.

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Current Role
Customer Director
Location
Durham, England, United Kingdom
Personality Overview

How Claire shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Claire cares about

Customer Experience
Her entire career is focused on nurturing a world-class service culture and leading customer strategy, as evidenced by her Director role and numerous awards.
Digital Transformation
Leads significant technology and digital transformation programs at Northumbrian Water, including the implementation of smart metering.
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Career

Work history

11-2014
Customer Director
Northumbrian Water Group
5-2012 - 10-2014
Head of Water Networks
Northumbrian Water Group
4-2005 - 5-2012
Head Of Customer Service
Northumbrian Water Group
3-2002 - 3-2005
Business Services Manager
Northumbrian Water Group
1-2000 - 2-2002
Communications Manager
Northumbrian Water Group
In the press

Media appearances

Talking with... Claire Sharp, Customer Director at Northumbrian Water Group. Featured in Spotify
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Talking with... Claire Sharp, Customer Director at Northumbrian Water Group. Featured in Deltra Group
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Education
2007 - 2010
Masters with Distinction
Northumbria University
1992 - 1995
BA Honors
Northumbria University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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