Claire Sharp

Wildcard
DISC Type : isc

Customer Director at Northumbrian Water Group

Durham, England, United Kingdom

Overview

Claire Sharp is the Customer Director at Northumbrian Water Group, a visionary executive with deep expertise in customer service, operations, and large-scale transformation. With a career spanning multiple leadership roles within the company, she is known for driving strategic direction and cultural change. She holds a Masters degree from Northumbria University.

Outside of her primary role, Claire is actively involved in community and cultural initiatives. She serves as a Board Trustee for Tyne & Wear Archives & Museums, demonstrating a passion for preserving local heritage. Her charitable efforts include organizing aid for international crises, such as medical supplies for Ukraine.

In 2012, Claire was recognized as an "Inspirational Leader" by the NECC for her achievements in customer satisfaction and employee engagement.

Personality Overview

Friendly But Slow

Curious But Skeptical

Requires Proof

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Customer Experience
Her entire career is focused on nurturing a world-class service culture and leading customer strategy, as evidenced by her Director role and numerous awards.
Digital Transformation
Leads significant technology and digital transformation programs at Northumbrian Water, including the implementation of smart metering.
Strategic Leadership
Holds extensive experience leading large teams and driving the strategic direction of the business, recognized with an "Inspirational Leader" award.

Media Appearances

Talking with... Claire Sharp, Customer Director at Northumbrian Water Group. Featured in Spotify

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Talking with... Claire Sharp, Customer Director at Northumbrian Water Group. Featured in Deltra Group

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Work History

11-2014
Customer Director at Northumbrian Water Group
5-2012 - 10-2014
Head of Water Networks at Northumbrian Water Group
4-2005 - 5-2012
Head Of Customer Service at Northumbrian Water Group
3-2002 - 3-2005
Business Services Manager at Northumbrian Water Group
1-2000 - 2-2002
Communications Manager at Northumbrian Water Group

Education

2007 - 2010
Masters with Distinction from Northumbria University
1992 - 1995
BA Honors from Northumbria University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Durham, England, United Kingdom Job Level : N/A Designation : Customer Director at Northumbrian Water Group
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Insights For Selling To Claire

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Build rapport, it will come handy to handle hard questions later
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don't ask them to move fast, let them take their time and digest all the information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claire is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Claire

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Claire move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Claire take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Claire

Personality Compatibility


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