Clare Younger

Examiner
DISC Type : cs

Head of Customer Strategy at Portsmouth Water

Havant, England, United Kingdom

Overview

Clare Younger is the Head of Customer Strategy at Portsmouth Water, where she has built her entire career. With a background in business management from the University of Chichester, she has deep expertise in customer experience, CRM transformation, and project delivery. Clare is focused on enhancing support for all customers, especially those who are vulnerable.

Clare is passionate about engaging with her local community. She actively participates in educational outreach, such as speaking to primary school children about the water cycle and water conservation. She is also a proponent of creating supportive work environments and advancing womens networks within her company.

She recently led a transformative partnership with Kraken to revolutionize the customer experience for Portsmouth Waters users.

Personality Overview

Unexpressive

Tough To Convince

Process Oriented

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They tend to be clear about their needs and limitations and are unlikely to promise too much. Being observant comes to them naturally.

Topics They Care About

Customer Experience
Her entire career has focused on customer service, culminating in leading a major CRM transformation project to revolutionize the customer journey.
Community Education
Enjoys getting out into the local community to talk to school children about the water cycle and the importance of saving water.
Supporting Vulnerability
Actively works to shape and enhance the support strategies for vulnerable customers, ensuring they receive the extra help they need.

Media Appearances

Portsmouth Water awarded ServiceMark for Customer Service. Featured in Portsmouth Water (company news)

See Now

Work History

8-2025
Head of Customer Strategy at Portsmouth Water
4-2023 - 8-2025
Smart & CRM Transformation Operational Lead at Portsmouth Water
4-2014 - 4-2023
Customer Service Manager at Portsmouth Water
4-2011 - 4-2014
Senior Customer Service Supervisor at Portsmouth Water
4-2009 - 4-2011
Debt Recovery Team Leader at Portsmouth Water

Education

9-2017 - 6-2021
Business management from University of Chichester
9-2013 - 6-2014
Higher National Diploma from Chichester College

More Information

Social Presence :

Prographics :

Exp : 18 Location : Havant, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Strategy at Portsmouth Water
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Insights For Selling To Clare

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Clare is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Clare

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Clare move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Clare take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Clare

Personality Compatibility


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