Clare Younger in

Clare Younger

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Head of Customer Strategy at Portsmouth Water
📍 Havant, England, United Kingdom

Clare Younger is the Head of Customer Strategy at Portsmouth Water, where she has built her entire career. With a background in business management from the University of Chichester, she has deep expertise in customer experience, CRM transformation, and project delivery. Clare is focused on enhancing support for all customers, especially those who are vulnerable.

Clare is passionate about engaging with her local community. She actively participates in educational outreach, such as speaking to primary school children about the water cycle and water conservation. She is also a proponent of creating supportive work environments and advancing womens networks within her company.

She recently led a transformative partnership with Kraken to revolutionize the customer experience for Portsmouth Waters users.

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Experience
18 Years
Current Role
Head of Customer Strategy
Job Level
Mid-senior
Location
Havant, England, United Kingdom
Personality Overview

How Clare shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Clare cares about

Customer Experience
Her entire career has focused on customer service, culminating in leading a major CRM transformation project to revolutionize the customer journey.
Community Education
Enjoys getting out into the local community to talk to school children about the water cycle and the importance of saving water.
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Career

Work history

8-2025
Head of Customer Strategy
Portsmouth Water
4-2023 - 8-2025
Smart & CRM Transformation Operational Lead
Portsmouth Water
4-2014 - 4-2023
Customer Service Manager
Portsmouth Water
4-2011 - 4-2014
Senior Customer Service Supervisor
Portsmouth Water
4-2009 - 4-2011
Debt Recovery Team Leader
Portsmouth Water
In the press

Media appearances

Portsmouth Water awarded ServiceMark for Customer Service. Featured in Portsmouth Water (company news)
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Education
9-2017 - 6-2021
Business management
University of Chichester
9-2013 - 6-2014
Higher National Diploma
Chichester College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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