Clarissa Galano in

Clarissa Galano

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Customer Success | Experience at clarissagalano
📍 Sorocaba, São Paulo, Brazil

Clarissa Galano is a customer and patient experience specialist with a history of managing corporate events and customer success initiatives. She has developed customer journeys for major brands like Microsoft, Google, and Nestle and holds a degree in Patient Experience Management.

Clarissa has a unique academic background, holding a post-graduate degree in Neuromarketing and Neuroeconomics.

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Experience
18 Years
Current Role
Customer Success | Experience
Location
Sorocaba, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Clarissa cares about

Patient Experience
Her specialization is evident from her headline and her specific education in Patient Experience Management from the renowned Faculdade Israelita Albert Einstein.
Customer Journey Mapping
At Thag Eventos, she was directly responsible for the customer journey (Jornada do Cliente), including onboarding, NPS, and active listening for major partners.
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Career

Work history

8-2022
Customer Success | Experience
clarissagalano
10-2024 - 12-2024
Analista de CX
Rokkets Group
6-2006 - 3-2023
Freelance translator
Freelance translator
7-2020 - 7-2022
Sócia | Eventos Corporativos | Sucesso e Experiência do Cliente
Thag Eventos e Serviços
8-2019 - 7-2020
Produtora de Eventos
Thag Eventos e Serviços
In the press

Media appearances

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Education
11-2025 - 3-2026
Gestão da Experiência do Paciente
Faculdade Israelita Albert Einstein
Pós-graduação Lato Sensu
Instituto Brasileiro de Neuromarketing e Neuroeconomia
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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