Clarissa Galano

Critic
DISC Type : C

Customer Success | Experience at clarissagalano

Sorocaba, São Paulo, Brazil

Overview

Clarissa Galano is a customer and patient experience specialist with a history of managing corporate events and customer success initiatives. She has developed customer journeys for major brands like Microsoft, Google, and Nestle and holds a degree in Patient Experience Management.

Clarissa has a unique academic background, holding a post-graduate degree in Neuromarketing and Neuroeconomics.

Personality Overview

Objective Thinker

Precise

ROI Driven

They like to do things independently and don’t look for support from others.  It is very likely that they will negotiate pricing or other important terms. They choose to analyze logically and value facts to emotions.

Topics They Care About

Patient Experience
Her specialization is evident from her headline and her specific education in Patient Experience Management from the renowned Faculdade Israelita Albert Einstein.
Customer Journey Mapping
At Thag Eventos, she was directly responsible for the customer journey (Jornada do Cliente), including onboarding, NPS, and active listening for major partners.
Neuromarketing Principles
She completed a post-graduate program in Neuromarketing and Neuroeconomics, indicating a deep interest in the science behind customer behavior and decision-making.

Media Appearances

Clarissa has no verified media appearances

Work History

8-2022
Customer Success | Experience at clarissagalano
10-2024 - 12-2024
Analista de CX at Rokkets Group
6-2006 - 3-2023
Freelance translator at Freelance translator
7-2020 - 7-2022
Sócia | Eventos Corporativos | Sucesso e Experiência do Cliente at Thag Eventos e Serviços
8-2019 - 7-2020
Produtora de Eventos at Thag Eventos e Serviços

Education

11-2025 - 3-2026
Gestão da Experiência do Paciente from Faculdade Israelita Albert Einstein
Pós-graduação Lato Sensu from Instituto Brasileiro de Neuromarketing e Neuroeconomia

More Information

Social Presence :

Prographics :

Exp : 18 Location : Sorocaba, São Paulo, Brazil Job Level : N/A Designation : Customer Success | Experience at clarissagalano
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Insights For Selling To Clarissa

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Be ready for penetrating questions and critical examination of your pitch
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Do not use very emotional or colorful language
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Clarissa is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Clarissa

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Clarissa move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Clarissa take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Clarissa

Personality Compatibility


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