Claudiana Souza

Examiner
DISC Type : cs

Supervisor de cobrança at Alloha Fibra

Fortaleza, Ceará, Brazil

Overview

Claudiana Souza is a B2B Collection Supervisor at Alloha Fibra with over a decade of experience in customer service and accounts receivable. A graduate of Centro Universitário Estácio do Ceará, she is a Key User of SAP B1, specializing in payment reconciliation, credit control, and delinquency management.

She believes professional success is the result of combining talent with hard work and opportunity, a philosophy that has guided her career progression.

She was recognized with a "Melhores do Ano" (Best of the Year) award in 2019 at a previous company.

Personality Overview

Overcautious

Status Quo Seeker

Late Adopter

The only way to convince them is by showing them examples and ample proof.  They are thorough and always follow a systematic approach. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

B2B Collections
Her core expertise involves managing the entire B2B collections process, including invoicing, payment reconciliation, and handling delinquency through credit protection agencies.
Accounts Receivable
She has extensive experience with accounts receivable routines, including bank returns and remittances, payment write-offs, and statement reconciliation, with proficiency in SAP B1.
Professional Growth
Her posts show a strong belief in career advancement through dedication and hard work, celebrating the arrival of new opportunities.

Media Appearances

Claudiana Souza - Supervisor de cobrança at Alloha Fibra - The Org. Featured in The Org

See Now

Work History

12-2023
Supervisor de cobrança at Alloha Fibra
11-2022 - 6-2024
Analista de cobrança at Mobwire
5-2013 - 10-2022
Assistente de relacionamento at Mob Telecom
5-2010 - 5-2012
Cobranças at Contax S.A.

Education

2019 - 2023
Graduação from Centro Universitário Estácio do Ceará

More Information

Social Presence :

Prographics :

Exp : 14 Location : Fortaleza, Ceará, Brazil Job Level : N/A Designation : Supervisor de cobrança at Alloha Fibra
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Insights For Selling To Claudiana

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claudiana is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Claudiana

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Claudiana move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Claudiana take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Claudiana

Personality Compatibility


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