Cole Hay

Enigma
DISC Type : cid

Customer Success Manager II at Tines

Boston, Massachusetts, United States

Overview

Cole has no verified overview

Personality Overview

Friendly Yet Blunt

Challenger

Fast Follower

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Cole has no verified topics they care about

Media Appearances

Cole has no verified media appearances

Work History

2-2026
Customer Success Manager II at Tines
3-2025 - 2-2026
Customer Success Manager I at Tines
11-2024 - 3-2025
Business Development Representative at Tines
8-2023 - 11-2024
Sales Development Representative at Tines
2-2023
Paid Intern at Massachusetts Small Business Development Center Northeast Office

Education

8-2018 - 5-2022
Bachelor of Arts from Hobart and William Smith Colleges
9-2022 - 5-2023
Graduate Certificate from Salem State University

More Information

Social Presence :

Prographics :

Exp : 5 Location : Boston, Massachusetts, United States Job Level : Middle Designation : Customer Success Manager II at Tines
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Insights For Selling To Cole

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."

DONT's

  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cole is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Cole

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Cole move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Cole take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Cole

Personality Compatibility


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