Colette Ratliff in

Colette Ratliff

Login to view DISC.
Head of FS Operations at Marks and Spencer
📍 Derby, England, United Kingdom

Colette Ratliff is the Head of FS Operations at Marks and Spencer, specializing in enhancing customer experience through process excellence. An expert in Lean 6 Sigma and people management, colleagues describe her as a professional, thoughtful, and considerate leader who is passionate about delivering great customer outcomes.

Outside of her extensive career in financial services, Colette has pursued an interest in creative design. She has completed a City & Guilds qualification in Garden Design, suggesting a passion for landscape and horticulture that complements her structured professional life.

Unique fact: She holds a formal qualification in Garden Design from City & Guilds.

Read the full overview →
Experience
34 Years
Current Role
Head of FS Operations
Job Level
Mid-senior
Location
Derby, England, United Kingdom
Personality Overview

How Colette shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Colette cares about

Customer Experience
Her career includes roles focused on designing customer experience frameworks and reducing customer pain-points at Argos and Bank of Ireland.
Process Excellence
As a certified Lean 6 Sigma Black Belt, she has a proven history of improving operational processes and efficiency in financial services.
+4 more topics Login to view topics
Career

Work history

7-2024
Head of FS Operations
Marks and Spencer
12-2023 - 6-2024
Interim Head of CRM
Marks and Spencer
8-2018 - 9-2023
Head of Customer Experience & Product Communications
Argos Financial Services
9-2015 - 4-2018
Process Improvement Consultant (Contract - 4 Extensions)
Bank of Ireland
1-2013 - 8-2015
Head of Risk, Quality and Compliance - Collections and Recoveries Department
Capital One
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1995 - 1998
Bachelor of Arts (B.A.) 1st Class
University of Derby
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Marks and Spencer Employees

Explore more public profiles from related professionals.

Paul Gravestock
Paul Gravestock
Operations Lead
Marks and Spencer
 Lisa Illis
Lisa Illis
Head of Womenswear Design
Marks and Spencer
 Tom Okas
Tom Okas
Head of Engineering
Marks and Spencer
TT
Trevor Tetlow
Fabric Sourcing Manager
Marks and Spencer

More profiles

Discover additional public profiles from our index.

KG
Kara Greatorex
Chief Commercial Officer
Marks and Spencer
 Tuba Altunoglu
Tuba Altunoglu
Head of Organizational Development, Performance and Talent Management
ASAŞ ALÜMİNYUM SANAYİ VE TİCARET A.Ş.
 Kele Powell
Kele Powell
RevOps Strategist
Intelligent Demand, a 2X Company
NA
Neil A.
Food Supply Chain and Commercial Operations Director
Marks and Spencer
Unlock the full playbookSee exactly how to sell to Colette. Free, 10 seconds.