Colin Mackenzie

Observer
DISC Type : ci

Senior Principal Consultant, AI Applications & CX Innovation at Voxai Solutions

Kanata, Ontario, Canada

Overview

Colin is a creative and experienced consultant with 30 years of expertise in AI applications and customer experience innovation. Currently a Senior Principal Consultant at Voxai Solutions, he has a strong background in cloud applications, automation, and communications integration from senior roles at Avaya and Nortel. He holds an AWS Certified Cloud Practitioner certification and a Bachelor of Arts from Carleton University.

He is skilled in developing, architecting, and designing customer solutions, focusing on digital transformation and strategic implementation. Colleagues describe him as a professional with valuable skills, knowledge, and experience.

Personality Overview

Assertive

Value Driven

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

AI Applications
His current role and focus is on AI applications and innovation, backed by 30 years of experience in developing customer solutions.
CX Innovation
A core theme of his career, with current and past roles centered on customer experience innovation and digital transformation.
Cloud Solutions
He has direct experience as a Senior Product Manager for Cloud CPaaS applications at Avaya and holds an AWS Cloud Practitioner certification.

Media Appearances

Colin has no verified media appearances

Work History

1-2023
Senior Principal Consultant, AI Applications & CX Innovation at Voxai Solutions
2-2022 - 9-2022
Senior Product Manager, Cloud CPaaS Applications, APIs, and AI at Avaya
6-2018 - 2-2022
Senior Technology Specialist, CX Innovation at Avaya
6-2014 - 6-2018
Senior Technology Specialist, Digital Transformation at Avaya
8-1997 - 1-2010
Senior Manager, Multimedia Architecture/Engineering at Nortel Networks

Education

Bachelor of Arts from Carleton University
Bachelor of Arts from Carleton University

More Information

Social Presence :

Prographics :

Exp : 28 Location : Kanata, Ontario, Canada Job Level : Senior Designation : Senior Principal Consultant, AI Applications & CX Innovation at Voxai Solutions
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Insights For Selling To Colin

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Persuade objectively how your product will help them achieve their goals
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Colin is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Colin

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Colin move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Colin take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Colin

Personality Compatibility


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