Conrad Zawadzki in

Conrad Zawadzki

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Senior Manager, Indigenous Financial Services, Ontario & Quebec at Scotiabank
📍 Toronto, Ontario, Canada

Conrad Zawadzki leads Indigenous Financial Services for Ontario and Quebec at Scotiabank, focusing on building prosperity for First Nation, Inuit, and Métis communities. He leverages a Master of Management Analytics from Queens University and has extensive experience in customer journey improvement and change management within the bank.

He is a passionate advocate for Indigenous rights and sovereignty, a commitment that aligns with his professional focus. Conrad also identifies as a member of the queer community and actively supports creating inclusive corporate environments where people can show up as their authentic selves during Pride Month and beyond.

He holds a certification in The Fundamentals of OCAP (Ownership, Control, Access, and Possession), demonstrating expertise in Indigenous data governance.

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Experience
9 Years
Current Role
Senior Manager, Indigenous Financial Services, Ontario & Quebec
Job Level
Middle
Location
Toronto, Ontario, Canada
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Conrad cares about

Indigenous Prosperity
His work is dedicated to partnering with First Nation, Inuit, and Métis communities to foster economic advancement for future generations.
Customer Experience
Previously led teams to improve customer experiences by developing solutions that address key pain points for both customers and employees.
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Career

Work history

3-2022
Senior Manager, Indigenous Financial Services, Ontario & Quebec
Scotiabank
6-2021 - 3-2022
Senior Manager, Customer Journeys, Customer Experience
Scotiabank
9-2019 - 6-2021
Senior Manager, Change Management Delivery, Customer Insights, Data & Analytics
Scotiabank
12-2008 - 10-2014
Customer Service Representative
Scotiabank
9-2011 - 3-2012
Senior Accounting Officer
Scotiabank
In the press

Media appearances

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Education
2019 - 2020
Master of Management Analytics(MMA)
Smith School of Business at Queen's University
2010 - 2014
Bachelor of Arts (B.A.)
McGill University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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