Constanze Baumgart

Questioner
DISC Type : c

Director of Services (EMEA) at Choco

London, England, United Kingdom

Overview

Constanze Baumgart is the Director of Services for EMEA at Choco, leading customer experience for food distributors. Her background includes managing grocery operations at Deliveroo and she holds an MSc from Imperial College Business School. She has been recognized as one of the Top 100 Women in Sustainability.

Constanze is driven by solving complex challenges and enhancing efficiency within the food service industry. She is passionate about building strong teams and bridging the gap between technology and business needs to create a significant impact for customers.

She is a strong advocate for improving sustainability within the food supply chain.

Personality Overview

Cautious & Analytical

Systematic

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to analyze every situation thoroughly.
 While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Experience
Her current role focuses on delivering the best possible customer experience for food distributors and she consistently hires for customer-facing roles.
Food Supply Chains
She has spoken publicly about improving sustainability and efficiency in food supply chains, reflecting her work at both Choco and Deliveroo's grocery division.
AI in Food Tech
Announced the launch of Choco's Voice Agent, an AI tool developed with OpenAI to help restaurants automate ordering and inventory checks.

Media Appearances

7. Constanze Baumgart, Vendor Growth & Account Management Lead at Choco. Featured in TechRound

See Now

Work History

6-2025
Director of Services (EMEA) at Choco
12-2024 - 5-2025
Manager, Customer Success UKI & DACH at Choco
11-2023
Vendor Growth & Account Management Lead at Choco
12-2022 - 12-2023
Vendor Growth Team Lead at Choco
12-2022 - 11-2024
Manager, Customer Success UKI at Choco

Education

2018 - 2019
Master of Science - MS from Imperial College Business School
2014 - 2017
Bachelor of Science (BSc) from Queen Mary University of London
2011 - 2014
IB Diploma from Berlin Brandenburg International School
2010 - 2011
Education details unavailable from Kent College
2018 - 2019
Master of Science - MS from Imperial Business School

More Information

Social Presence :

Prographics :

Exp : 7 Location : London, England, United Kingdom Job Level : Middle Designation : Director of Services (EMEA) at Choco
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Insights For Selling To Constanze

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Constanze is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Constanze

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Constanze move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Constanze take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Constanze

Personality Compatibility


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