Cordell Miles in

Cordell Miles

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Co-Owner at GSD Get Stuff Done LLC
📍 Greater Chicago Area, United States

Cordell Miles is an award-winning customer experience leader with over 20 years of experience. As Workforce Manager at IAA, he was named "Customer Contact Manager of the Year" by CCW for establishing a strong culture that reduced employee attrition by 52%. He is a Lean Six Sigma Green Belt.

Outside of his corporate role, Cordell is an entrepreneur and artist. He is the owner of Music Masters Worldwide, an independent record store specializing in vinyl, and is also a published poet with work featured in the "Journal of Modern Poetry. "

Unique fact: He is a customer contact visionary who also owns a vinyl record store.

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Experience
27 Years
Current Role
Co-Owner
Job Level
Middle
Location
Greater Chicago Area, United States
Personality Overview

How Cordell shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Cordell cares about

Workplace Culture
He won an award for his culture-first leadership approach, which significantly improved employee retention and engagement at his contact center.
AI in Customer Service
He frequently speaks at industry events like CCW Digital on modernizing customer and employee experiences using AI and digital strategies.
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Career

Work history

12-2024
Co-Owner
GSD Get Stuff Done LLC
11-2021
Workforce Manager
IAA
4-2018 - 12-2021
WFM Resource Planner
WEC Energy Group
7-2016
Owner
Music Masters Worldwide
5-2016
President
Miles Mind Inc.
In the press

Media appearances

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Education
2006 - 2008
Bachelor's degree
Capella University
1990 - 2002
Business Administration and Management
Golden West College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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