Cordell Miles is an award-winning customer experience leader with over 20 years of experience. As Workforce Manager at IAA, he was named "Customer Contact Manager of the Year" by CCW for establishing a strong culture that reduced employee attrition by 52%. He is a Lean Six Sigma Green Belt.
Outside of his corporate role, Cordell is an entrepreneur and artist. He is the owner of Music Masters Worldwide, an independent record store specializing in vinyl, and is also a published poet with work featured in the "Journal of Modern Poetry. "
Unique fact: He is a customer contact visionary who also owns a vinyl record store.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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