Cordell Miles

Observer
DISC Type : ic

Co-Owner at GSD Get Stuff Done LLC

Greater Chicago Area, United States

Overview

Cordell Miles is an award-winning customer experience leader with over 20 years of experience. As Workforce Manager at IAA, he was named "Customer Contact Manager of the Year" by CCW for establishing a strong culture that reduced employee attrition by 52%. He is a Lean Six Sigma Green Belt.

Outside of his corporate role, Cordell is an entrepreneur and artist. He is the owner of Music Masters Worldwide, an independent record store specializing in vinyl, and is also a published poet with work featured in the "Journal of Modern Poetry. "

Unique fact: He is a customer contact visionary who also owns a vinyl record store.

Personality Overview

Curious

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince.

Topics They Care About

Workplace Culture
He won an award for his culture-first leadership approach, which significantly improved employee retention and engagement at his contact center.
AI in Customer Service
He frequently speaks at industry events like CCW Digital on modernizing customer and employee experiences using AI and digital strategies.
Employee Retention
His focus on improving the employee experience and building a supportive culture led to a 52% decrease in attrition in his department at IAA.

Media Appearances

Cordell has no verified media appearances

Work History

12-2024
Co-Owner at GSD Get Stuff Done LLC
11-2021
Workforce Manager at IAA
4-2018 - 12-2021
WFM Resource Planner at WEC Energy Group
7-2016
Owner at Music Masters Worldwide
5-2016
President at Miles Mind Inc.

Education

2006 - 2008
Bachelor's degree from Capella University
1990 - 2002
Business Administration and Management from Golden West College

More Information

Social Presence :

Prographics :

Exp : 27 Location : Greater Chicago Area, United States Job Level : Middle Designation : Co-Owner at GSD Get Stuff Done LLC
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Insights For Selling To Cordell

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cordell is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Cordell

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Cordell move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Cordell take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Cordell

Personality Compatibility


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