Craig Chapman

Doer
DISC Type : sd

Global Customer Support Director at Esko

United Kingdom

Overview

Craig has no verified overview

Personality Overview

Deliberate Doer

Fast-paced

Risk-Accepting

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Craig has no verified topics they care about

Media Appearances

Craig has no verified media appearances

Work History

5-2025
Global Customer Support Director at Esko
12-2021 - 7-2024
Global Senior Director, Technical Support at Rackspace Technology
3-2019 - 11-2021
Director, Technical Support at Rackspace Technology
2-2018 - 2-2019
Senior Manager, UK Technical Support at Rackspace Technology
7-2016 - 1-2018
Director (Proprietor) at Mac Seller

Education

Bachelor of Engineering (BEng) from Swansea University / Prifysgol Abertawe

More Information

Social Presence :

Prographics :

Exp : 10 Location : United Kingdom Job Level : Mid-senior Designation : Global Customer Support Director at Esko
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Insights For Selling To Craig

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Craig is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Craig

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Craig move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Craig take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Craig

Personality Compatibility


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