Craig Pleva

Pioneer
DISC Type : Isd

Chief Operating Officer at Morongo Casino Resort & Spa

Cabazon, California, United States

Overview

Craig Pleva is the Chief Operating Officer at Morongo Casino Resort & Spa, leveraging extensive experience in scaling casino properties and leading major gaming expansions. A Bryant University graduate, he is described by colleagues as a meticulous, proven, and caring leader focused on fostering agile, high-performing teams.

He successfully scaled the Monarch Casino Black Hawk, more than doubling its size to 1, 100 slot machines, 40 table games, and 516 hotel rooms.

Personality Overview

Friendly But Fast

Decisive But Friendly

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Operational Scaling
He has a proven track record of scaling casino operations, including more than doubling the size of the Monarch Casino resort during his tenure as General Manager.
Team Leadership
His focus is on team building and professional empathy, creating a work environment where diverse teams can thrive and exceed operational goals.
Guest Experience
A core theme of his professional headline and experience is a focus on driving operational excellence to achieve outstanding guest satisfaction and financial targets.

Media Appearances

"Hardest Job" Craig Pleva, AGMMorongo Casino Resort & Spa. Featured in Facebook

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Casino Management Meets Tech Innovation with Craig Pleva of Morongo Casino Resort & Spa. Featured in YouTube

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Work History

9-2025
Chief Operating Officer at Morongo Casino Resort & Spa
9-2022 - 9-2025
Assistant General Manager at Morongo Casino Resort & Spa
6-2022 - 8-2022
Casino Gaming & Hospitality Executive at None
7-2014 - 5-2022
General Manager at Monarch Casino Black Hawk
10-2010 - 7-2014
Director of Casino Marketing at Atlantis Casino Resort Spa

Education

1990 - 1994
BA from Bryant University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Cabazon, California, United States Job Level : Leadership Designation : Chief Operating Officer at Morongo Casino Resort & Spa

Interested in

Entertainment

Casino Gaming

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Insights For Selling To Craig

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Showcase existing customers and use case-studies to grab their attention
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Craig is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Craig

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Craig move?

  • They are generally fast movers and can take quick decisions
  • Can Craig take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Craig

Personality Compatibility


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