Cristiane Macedo A. Trento

Questioner
DISC Type : c

Diretora de Serviços e Call Center at Ituran Brasil

São Paulo, São Paulo, Brazil

Overview

Cristiane is the Director of Services, Call Center, and CX at Ituran Brasil, where she has built a remarkable 20-year career. Armed with an MBA in Strategic Market Management from Fundação Getúlio Vargas, she is frequently described by colleagues as a results-oriented, ethical, and dedicated leader with strong people management skills.

There is no publicly available information about her personal life or hobbies.

Cristiane has received Iturans "Highlight of the Year" award twice, a significant recognition among the companys senior leadership.

Personality Overview

Systematic

Price-Sensitive

Cautious & Analytical

They prefer to fully evaluate every situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Experience
Her role is centered on CX, and she actively discusses and celebrates her company's national awards for excellence in customer satisfaction.
Team Leadership
Publicly attributes her individual awards to her team, emphasizing collective victories and the importance of an engaged, dedicated group.
Career Longevity
Celebrated her 20th anniversary at Ituran, highlighting a journey of constant transformation and professional growth within a single company.

Media Appearances

Cristiane has no verified media appearances

Work History

1-2016
Diretora de Serviços e Call Center at Ituran Brasil
6-2010 - 12-2015
Commercial Manager at Ituran Brasil
10-2007 - 5-2010
Coordenadora comercial e administrativa at Ituran Brasil
12-2005 - 9-2007
Suporte comercial at Ituran Brasil

Education

2011 - 2013
Gestão Estratégica de Mercado from MBA - Fundação Getúlio Vargas

More Information

Social Presence :

Prographics :

Exp : 19 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Diretora de Serviços e Call Center at Ituran Brasil
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Insights For Selling To Cristiane

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cristiane is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Cristiane

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Cristiane move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Cristiane take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Cristiane

Personality Compatibility


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