Cristin Gray
Collaborator · DISC type isCristin is a customer success leader with over seven years of experience in B2B SaaS, specializing in the PropTech sector. She focuses on designing and scaling customer success processes, including onboarding and renewal workflows, to reduce churn and improve forecast accuracy. She is a graduate of Washington State University.
Cristin is a passionate advocate for mental health awareness and suicide prevention, a cause that is deeply personal to her. She has a background in the real estate industry and maintains an interest in how technology continues to innovate within that space.
At a previous company, she improved renewal forecast accuracy from ~70% to ~90% by rebuilding forecasting and health-scoring processes.
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They are more likely to opt for solutions that are proven in the market. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Scenarios where both sides can come out as winners appeal to them greatly.
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Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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