Cristina Francisco

Energizer
DISC Type : I

Senior Associate at BNY Mellon

Lodi, New Jersey, United States

Overview

Cristina is a dedicated banking professional with over 20 years of experience at BNY, specializing in product management and customer service. She has a strong background in improving departmental efficiency, creating training materials, and liaising between customers and internal teams to meet deadlines.

She implemented a paperless process that increased productivity while decreasing supply and retention expenses.

Personality Overview

Enthusiastic

Imaginative

Big Picture Person

They are people oriented, friendly and like creating new connections.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Process Improvement
She has a history of implementing automation projects, creating cross-training programs, and developing paperless processes to boost efficiency and cut costs.
Customer Experience
Managed three high-volume customer service call centers, created training manuals, and consistently exceeded department goals with a 98% same-day resolution rate.
Operational Efficiency
Responsible for creating and implementing new procedures, managing departmental budgets, and designing forms and logs to streamline operations.

Media Appearances

Cristina has no verified media appearances

Work History

4-2013
Senior Associate at BNY Mellon
7-2000 - 8-2011
Customer Service Manager at BNY Mellon
7-2000 - 8-2011
Implementation Manager and Special Projects at BNY Mellon
1-1992 - 7-2000
Senior Analyst/Department Secretary at Check Encoding
1-1985 - 1-1992
Secretary at BNY Mellon

Education

Education details unavailable from Taylor Business Institute

More Information

Social Presence :

Prographics :

Exp : 39 Location : Lodi, New Jersey, United States Job Level : N/A Designation : Senior Associate at BNY Mellon
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Insights For Selling To Cristina

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cristina is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Cristina

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Cristina move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Cristina take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Cristina

Personality Compatibility


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