Cristina Lacerda in

Cristina Lacerda

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Superintendente de Atendimento at SulAmérica
📍 São Paulo, São Paulo, Brazil

Cristina Lacerda is a results-oriented executive with extensive managerial experience in customer relations at companies like SulAmérica, Oi, and Xerox. Educated in Industrial Design at PUC-Rio, she is known for her process-driven approach to balancing productivity and client satisfaction. People often describe her as a strategic, ethical, and inspiring leader.

Cristina recently announced the conclusion of her professional career, expressing great pride in her journey and the people she worked with.

She proudly celebrated her team at SulAmérica for winning the prestigious "Prêmio Reclame Aqui" award four times consecutively.

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Experience
32 Years
Current Role
Superintendente de Atendimento
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Cristina cares about

Customer Satisfaction
Her career has been dedicated to improving customer relationships. She recently celebrated her team winning a major customer service award four times in a row.
Team Leadership
Praised in recommendations as a leader who inspires and develops her team. She frequently posts about the importance and successes of her colleagues.
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Career

Work history

5-2014 - 3-2025
Superintendente de Atendimento
SulAmérica
7-2013 - 3-2014
Gerente de Relacionamento
Grupo Contax
2-2011 - 7-2013
Gerente de Produtos Atendimento e Vendas
Contax
8-2008 - 2-2011
Consultora Projetos
Contax
12-2006 - 3-2008
Gerente de Clientes
Atento
In the press

Media appearances

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Education
1980 - 1985
desenho industrial
Pontifícia Universidade Católica do Rio de Janeiro
1980 - 1985
Education details unavailable
Pontifícia Universidade Católica do Rio de Janeiro
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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