Cynthia Snow

Enigma
DISC Type : Dci

Principal Customer Success Account Manager - Health and Life Sciences at Microsoft

Greater Seattle Area, United States

Overview

Cynthia is a strategic Customer Success Leader at Microsoft, specializing in AI, Data, and Cloud-led business transformation for enterprise clients. A graduate of MIT and a Prosci® Certified Change Practitioner, she focuses on the Health and Life Sciences sector, driving technology adoption and growth. Colleagues describe her as a passionate and impressive learner.

Outside of her core role, Cynthia is dedicated to continuous learning and professional development, recently attending the Alloy 2024 innovation summit in Atlanta. She actively follows trends in the enterprise technology space, keeping an eye on major players like IBM and Hewlett Packard Enterprise, and shares insights on tools like Microsoft Copilot.

Unique fact: Cynthia has earned a Gold-level certification as an event speaker from Microsoft.

Personality Overview

Friendly Yet Blunt

Hard To Convince

Challenger

They are likely to ask many questions and look heavily for supporting proof as well as information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

AI in Healthcare
Her role at Microsoft focuses on the Health and Life Sciences vertical, and she is passionate about AI-driven transformation.
Cloud Transformation
A core theme in her professional headline and experience, with a focus on Microsoft Cloud solutions like Azure.
Customer Retention
Her mission is to empower organizations, improve customer retention, and foster long-term relationships through technology.

Media Appearances

Cynthia has no verified media appearances

Work History

9-2022
Principal Customer Success Account Manager - Health and Life Sciences at Microsoft
3-2019 - 9-2022
Strategic Customer Success Manager at Microsoft
10-2014 - 3-2019
Enterprise Partner Global Services Solutions Specialist at Microsoft
8-2013 - 7-2014
Sales Development / CAD at Ameripipe Supply, Inc.
4-2009 - 9-2012
Corporate Accounts / New Business Development at Starwood Hotels & Resorts Worldwide, Inc.

Education

BS from Massachusetts Institute of Technology
Bachelor of Science - BS from Massachusetts Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater Seattle Area, United States Job Level : Mid-senior Designation : Principal Customer Success Account Manager - Health and Life Sciences at Microsoft
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Insights For Selling To Cynthia

During A Call Or A Meeting

DO's

  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cynthia is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Cynthia

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Cynthia move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Cynthia take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Cynthia

Personality Compatibility


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