Dale Burgess

Observer
DISC Type : ci

IT Operations Manager at Greenheck Group

Marathon County, Wisconsin, United States

Overview

Dale is an IT Operations Manager at Greenheck Group with over two decades of experience solving problems and implementing solutions with a strong ROI. He manages the helpdesk and desktop teams, overseeing the end-user computing environment. He holds a BA from Carroll University and is a skilled IT professional.

Outside of work, Dale has a passion for the performing arts and community engagement. He serves as the Board Chair for Centerstage Band and Show Choir Inc. , a non-profit dedicated to enhancing community life through entertainment. He also does freelance web design and development.

He is the Board Chair for a community-focused band and show choir, demonstrating leadership in his personal passions.

Personality Overview

Value Driven

Curious

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince.

Topics They Care About

IT Team Leadership
Manages helpdesk and desktop support teams, focusing on both remote and on-site user support for office and manufacturing environments.
Community Arts
Serves as the Board Chair for Centerstage Band and Show Choir Inc. , a non-profit organization that provides free performances to the community.
ROI-Focused Solutions
His professional approach centers on explaining difficult concepts and implementing IT solutions that deliver a strong return on investment.

Media Appearances

Dale has no verified media appearances

Work History

5-2018
IT Operations Manager at Greenheck Group
6-2010 - 10-2017
Web Designer at Freelance Web Development and Maintenance
11-2003 - 10-2017
IT Manager at Wilson-Hurd, A Division of Nelson-Miller
6-2013
Communications/IT Support at Episcopal Church of St John the Baptist
9-1996 - 11-2003
IT Manager at Norlen Inc.

Education

1981 - 1985
BA from Carroll University
1985 - 1986
Broadfield Social Studies from University of Wisconsin-Stevens Point

More Information

Social Presence :

Prographics :

Exp : 28 Location : Marathon County, Wisconsin, United States Job Level : Middle Designation : IT Operations Manager at Greenheck Group
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Insights For Selling To Dale

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Focus on immediate action-items rather than the larger goals
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dale is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Dale

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Dale move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Dale take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Dale

Personality Compatibility


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