Dalton Cardoso in

Dalton Cardoso

Activist · DISC type Cd
Head of Customer Support Brazil & LATAM at HP
📍 Santana de Parnaíba, São Paulo, Brazil

Dalton Cardoso is the Head of Customer Support for Brazil & LATAM at HP, specializing in post-sales operations and enhancing customer experience. Described by colleagues as a committed, ethical, and efficient leader, he is PMP certified and holds an MBA from ESPM Escola Superior de Propaganda e Marketing.

Based on his professional activities, Dalton is a passionate advocate for diversity and inclusion, actively promoting his companys initiatives in disability and neurodiversity inclusion. He takes great pride in his teams achievements and fosters a collaborative environment, as seen in his participation in leadership forums.

He holds a certification in Data Science for Business, indicating a focus on leveraging data for strategic decision-making in customer support.

Read the full overview →
Experience
20 Years
Current Role
Head of Customer Support Brazil & LATAM
Job Level
Mid-senior
Location
Santana de Parnaíba, São Paulo, Brazil
Personality Overview

How Dalton shows up

Meticulous
Logical And Quick
Perfectionist

They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Priorities

Topics Dalton cares about

Customer Experience
Leads HP's customer support in LATAM, with a stated motivation of being challenged and finding innovative ways to better serve customers.
Team Leadership
An experienced people manager who focuses on strategic alignment and team-building to drive results and foster a positive work environment.
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Career

Work history

10-2020
Head of Customer Support Brazil & LATAM
HP
8-2015 - 10-2020
Head Of Customer Support
HP
11-2012 - 8-2015
Customer Services Manager
HP
3-2000 - 8-2006
Contract Management Manager
Nortel Networks
10-1998 - 3-2000
Internal - Logistics
HP
In the press

Media appearances

Dalton Cardoso - Head Of Customer Support Brazil & Latam at HP. Featured in The Org
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Education
2002 - 2003
Master (MBA)
ESPM Escola Superior de Propaganda e Marketing
1996 - 1999
Graduation
Universidade Anhembi Morumbi
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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