Dalton Cardoso

Activist
DISC Type : Cd

Head of Customer Support Brazil & LATAM at HP

Santana de Parnaíba, São Paulo, Brazil

Overview

Dalton Cardoso is the Head of Customer Support for Brazil & LATAM at HP, specializing in post-sales operations and enhancing customer experience. Described by colleagues as a committed, ethical, and efficient leader, he is PMP certified and holds an MBA from ESPM Escola Superior de Propaganda e Marketing.

Based on his professional activities, Dalton is a passionate advocate for diversity and inclusion, actively promoting his companys initiatives in disability and neurodiversity inclusion. He takes great pride in his teams achievements and fosters a collaborative environment, as seen in his participation in leadership forums.

He holds a certification in Data Science for Business, indicating a focus on leveraging data for strategic decision-making in customer support.

Personality Overview

Meticulous

Logical And Quick

Perfectionist

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Topics They Care About

Customer Experience
Leads HP's customer support in LATAM, with a stated motivation of being challenged and finding innovative ways to better serve customers.
Team Leadership
An experienced people manager who focuses on strategic alignment and team-building to drive results and foster a positive work environment.
Diversity & Inclusion
Actively shares and celebrates company achievements in creating an inclusive workplace, particularly around disability and neurodiversity.

Media Appearances

Dalton Cardoso - Head Of Customer Support Brazil & Latam at HP. Featured in The Org

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Work History

10-2020
Head of Customer Support Brazil & LATAM at HP
8-2015 - 10-2020
Head Of Customer Support at HP
11-2012 - 8-2015
Customer Services Manager at HP
3-2000 - 8-2006
Contract Management Manager at Nortel Networks
10-1998 - 3-2000
Internal - Logistics at HP

Education

2002 - 2003
Master (MBA) from ESPM Escola Superior de Propaganda e Marketing
1996 - 1999
Graduation from Universidade Anhembi Morumbi

More Information

Social Presence :

Prographics :

Exp : 20 Location : Santana de Parnaíba, São Paulo, Brazil Job Level : Mid-senior Designation : Head of Customer Support Brazil & LATAM at HP
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Insights For Selling To Dalton

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Make sure that you you respond to any queries from them quickly
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dalton is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Dalton

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Dalton move?

  • Their decision making speed is somewhere in the middle.
  • Can Dalton take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Dalton

Personality Compatibility


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